Sean Cho | Page 3

Fide responded

Sean Cho is the worst service advisor to work with. Had an amazing analogy about how doctors don’t let you know the price of their services over the phone, proceeded to be hostile most likely due to his own ego and lack of ability to provide minimal customer service. Great at baiting and switching; wants to trap you into creating a service appointment for a diagnosis and have you agree to diagnosis fee. Once you get to the dealer he will find a way to void the warranty and charge you the full bill. This is a great business model but would look horrible if one should complain to the better business bureau (BBB). Instead of answering your questions Sean will be purposefully dodgy, passive aggressive and cut you off to ask you several times if you want to schedule an appointment. Will put you on hold two or three times, tell you he will refer you to his manager which he won’t. Sean does not know how to speak to customers and does not have any social IQ. This is not a great way to build relationships with customers who purchased their vehicle at the same dealer and own both basic and extended warranty plans on their vehicle.

Herb Chambers Toyota of Boston responded

I'm disappointed to see this feedback and would like to make sure any outstanding concerns get resolved to your satisfaction. At your earliest convenience, would you please contact me directly? Thank you, Howie Reske - General Manager - hreske@herbchambers.com

Herb Chambers Toyota of Boston responded

We're delighted to hear that Sean and the team at Herb Chambers Toyota of Boston made your inspection process quick and easy! Thanks for sharing your experience with us.

Herb Chambers Toyota of Boston responded

We're delighted to hear that our team at Herb Chambers Toyota of Boston provided excellent service and quickly resolved your tire issue. It's great to know the video added value to your experience! Safe travels!

Herb Chambers Toyota of Boston responded

Hi Monica, we're delighted to hear that scheduling and communication were seamless at Herb Chambers Toyota of Boston. Thank you for sharing your positive experience with us! Safe travels!

Herb Chambers Toyota of Boston responded

I'm sorry to hear about the pricing issue you encountered. We strive for transparency and it's concerning that we fell short in this instance. Your feedback is valuable, and we're committed to improving our communication practices moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

Herb Chambers Toyota of Boston responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Toyota of Boston

Herb Chambers Toyota of Boston responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers Toyota of Boston! Thank you for highlighting the timely service and polite staff. We appreciate your feedback!

Herb Chambers Toyota of Boston responded

Joe, we're delighted to hear that you enjoyed our clean lounge and professional service at Herb Chambers Toyota of Boston. Thank you for your kind words!