Sean Cho | Page 5

An overall terrible experience Review Summary: They did a bad job fixing the original problem, seemingly broke something in the process, refused to fix the thing they broke, and quoted me triple the st did a bad job fixing the original problem, seemingly broke something in the process, refused to fix the thing they broke, and quoted me triple the standard price to do the repair themselves. Full Review: I brought my car in to have air put in the spare tire (which is located under the car) and to reset the oil change light. They told me it would take 2 hours. They were done after one hour but didn't tell me, so I waited an extra hour. Once I got the car and drove out, I noticed they had grossly overinflated all of my tires (PSI 47 to 50 instead of 32 to 36). Worse yet, the tire pressure monitor sensor in one of my tires stopped working. It was working when I brought the car in, but not when I left. When I got home, I made another appointment to get it fixed while explaining the problem that appeared while they had the car. At the second appointment, it took them 1.5 hours to "diagnose" the problem as a broken tire pressure monitor sensor. They denied any responsibility for causing the problem, insisting it was a battery problem, although the service report suggests they never looked at the tire pressure monitor beyond noting that it was no longer sending a signal. So they have no clue whether it's the battery or they broke it. Then they quoted me $450 to fix it. I checked online, which estimated the repair cost at between $100 and $200. So I just left. I ordered the necessary part myself from a different Toyota dealership for $80, and I've got someone lined up to install it for $50. This is a terrible business. More

Report | Print

I don't usually write reviews but I was pleasantly surprised by Sean and his team for delivering on their promise of good and timely service. Thank you Sean and team! surprised by Sean and his team for delivering on their promise of good and timely service. Thank you Sean and team! More

Report | Print

Came in for service and all I have to say is that Edward Koh is the most majestic creature that I’ve personally Koh is the most majestic creature that I’ve personally More

Report | Print

Efficient, friendly, reliable, comfortable, kind. The service man was great. They texted me a video update of my car and let me know when it was ready. The service man was great. They texted me a video update of my car and let me know when it was ready. More

Report | Print

To be honest, I love Toyota. I am a loyal customer and I will always want to keep driving the reliable vehicles they make. However, the service that I experienced here was poor a I am a loyal customer and I will always want to keep driving the reliable vehicles they make. However, the service that I experienced here was poor and lacking care for me as a loyal part of the Toyota Family. I came in a while ago to replace my battery because my car was not starting properly. They replaced my battery. BUT, the engineer forgot to put my battery insulator back on so I had to drive back and wait for them to find it (probably almost threw it away) and put it back on. Then one day after the battery installation the new battery blew out my headlights that came with my Rav4 when I bought it. Not only did I have to pay for the broken headlights due to improper battery installation, but I also FOUND MY BROKEN HEADLIGHTS JUST LAYING UNDER THE HOOD OF MY CAR! I can't believe it, I love Toyota but I spent way too much money to have my car treated this way. Now, a few days ago when I was checking in, my wife was going to move her car and one of the service guys rudely told her 'You're blocking everyone!' (I get it, but there is no reason to treat any woman with that kind of disrespect.) Also, I was told my rear light was out but I checked all over the place and it wasn't out. I even went to buy replacements so I could replace it but now I have to spend time and return them. The video showed me where the light was out and there wasn't even a lightbulb in there! But on top of all of this, the Rav4 (2013-18) is being recalled due to replacement batteries not fitting properly. More

Report | Print

This dealership is excellent. They are very competent, helpful, and friendly. I have confidence in them and always bring my car here for service. They are very competent, helpful, and friendly. I have confidence in them and always bring my car here for service. More

Report | Print

Brought my car in yesterday for an oil change. As always, Sean (service rep) was professional and accommodating and the car was ready in a reasonable timeframe. As always, Sean (service rep) was professional and accommodating and the car was ready in a reasonable timeframe. More

Report | Print

Everyone was helpful and friendly and the work was done well. I was informed about exactly what was done. well. I was informed about exactly what was done. More

Report | Print

The service department folks were on point with pricing and estimated repair times. Just be sure to check the website for service specials to save a few bucks. and estimated repair times. Just be sure to check the website for service specials to save a few bucks. More

Report | Print

Herb Chambers Toyota of Boston Repair is high quality and very nice employees. Thanks to their good work, my 20 year old Toyota Sienna is going strong! Marilyn Day very nice employees. Thanks to their good work, my 20 year old Toyota Sienna is going strong! Marilyn Day More

Report | Print