Sean Conway | Page 7

Hung greeted me when I arrive at the dealer and was very professional in prepping for my test drive. professional in prepping for my test drive. More

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Outstanding state-of-the-art Lexus dealership. Beautiful facility. Generally knowledgeable staff. Superb experience with Rob Williams who gets a special shout-out for his attention to detail and exceptional facility. Generally knowledgeable staff. Superb experience with Rob Williams who gets a special shout-out for his attention to detail and exceptional customer service. Rob went the extra mile and answered all of our questions. He was patient and extremely helpful getting us familiar with the F Sport so we felt comfortable with the vehicle. He is a credit to your dealership and should be so recognized. He has called us 3 times to follow up on various details, and this shows a genuine commitment to excellence. Honestly, he deserves more than 5-stars. On the other end of the spectrum, William Than was terrible. He was intrusive and pushy, and kept steering us to a special edition RX 350 model that he said “if you were family, this is the Lexus you should buy”. He misrepresented his knowledge that all Lexus 350’s are the same and have no difference in acceleration or performance—despite that we’ve owned a 2015 RX 350 F Sport for 6 years. At times, he was just below argumentative and was both arrogant and condescending. Truth be told, get rid of this guy! Lastly, we had made arrangements to look at a 2021 F Sport with Circuit Red interior on Monday 12/27 and made an appointment with Sam to test drive the vehicle on Tuesday 12/28. When we got to the dealership, there was some confusion and we were told Sam was off that day. Hmmm. A bit peculiar. And that was our very first contact with the dealership. Initially, it went downhill from there when William was assigned as the replacement for Sam. After our first test drive in the vehicle William was determined, above all else, to sell us, we came in and expressed our dissatisfaction to Don, the general manager, who dealt with this very promptly and professionally. He then put us in touch with Rob, who was exceptional. Rob and Sean sealed the deal. So, in the space of some 6 hours, we came into your overall excellent dealership and drove out with a 2022 RX 359 F Sport. In the interim, we encountered both ends of the professional and customer service spectrum with William an overly generous 1-star and Rob a very well-deserved 10-star experience. Hope these comments are helpful to you. Sincerely, Dr. Bill Boden More

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My experience was memorable at Herb Chambers in Sharon. My salesman, Christopher Anderson, facilitated a thoroughly painless business process and was knowledgeable and helpful in my selection of a new Lex My salesman, Christopher Anderson, facilitated a thoroughly painless business process and was knowledgeable and helpful in my selection of a new Lexus I can love and know will last another thirteen years, like the GX I traded in! More

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Arianna was great very helpful. Great place to buy a auto..The overall honesty of the staff is what made the differance for me. 5 star dealer!!! auto..The overall honesty of the staff is what made the differance for me. 5 star dealer!!! More

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Great experience. Staff were accommodating and knowledgeable. The whole experience was pleasant and efficient. Highly recommend knowledgeable. The whole experience was pleasant and efficient. Highly recommend More

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Easy to talk to he knew his car very well showed me all the gadgets. Sean was very nice took time to explain everything about the car and options. He understood what we wanted and no xxxxxxxx. He was very the gadgets. Sean was very nice took time to explain everything about the car and options. He understood what we wanted and no xxxxxxxx. He was very polite and worked with us on negotiating without being at the ddrslorship for too long. One of my best experiences I’ve had buying a car. Will definitely come back to this place and I will recommend it to my friends and family. More

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My buying experience with Sean Conway and Herb Chambers Lexus was outstanding. Sean is someone you can trust and is very responsive. He is a good listener. The process from start to finish was extremely pr Lexus was outstanding. Sean is someone you can trust and is very responsive. He is a good listener. The process from start to finish was extremely professional and friendly. More

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Anil Bezawada is very helpful. The store is well maintained. Highly recommend it to anybody. This is my second purchase from this location and I’m very happy so far. maintained. Highly recommend it to anybody. This is my second purchase from this location and I’m very happy so far. More

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Hello-I just wanted to write a quick message in regard Hello- I just wanted to write a quick message in regard to my salesman, Sean Conway. Sean was extremely helpful in making up my mind to lease an Hello- I just wanted to write a quick message in regard to my salesman, Sean Conway. Sean was extremely helpful in making up my mind to lease an SUV for the first time. He was extremely patient, polite and knowledgeable. I am definitely going to refer him to my friends! More

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