Sean Doonan | Page 6

Unfortunately I have had to return to the dealership with the same issue to be fixed several times but not necessarily because of poor service. I was fortunate to recently get Sean (service mgr) involved thi the same issue to be fixed several times but not necessarily because of poor service. I was fortunate to recently get Sean (service mgr) involved this last time and he was exceptional in handling this issue with his service foreman. Sean was great about communicating their progress of fixing it and letting me know exactly what they are doing to resolve it. They both spent some extra time with me to share what they did to solve the issue and I am grateful for that. Sean was exceptional by seeing this issue all the way through to the end and communicating with me directly the whole time. Thanks guys! More

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It was great, they explained everything to me and I recommend this dealership for sure and my car runs better since recommend this dealership for sure and my car runs better since More

by Delbert Verified Customer Verified Customer

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Luther Brookdale Volkswagen is awesome! Always a great experience there and the dealership is clean and effecient. Always a great experience there and the dealership is clean and effecient. More

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I had an issue within 5 hours of purchasing my CPO Jetta, almost all my oil leaked out of the car. I texted Mary and she was able to get everything g handled in the morning. I’m still on the fence about this almost all my oil leaked out of the car. I texted Mary and she was able to get everything g handled in the morning. I’m still on the fence about this dealership but they took care of everything when there was a problem More

by Balic11 Verified Customer Verified Customer

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It is very clean. Staff is friendly and helpful. Efficiently run. Customer Service is really first rate. Everything is transparent and explained well. Staff is friendly and helpful. Efficiently run. Customer Service is really first rate. Everything is transparent and explained well. More

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The service was excellent! They got me in even though I was late. They also check the whole car for me. Couldn’t have been more satisfied. They got me in even though I was late. They also check the whole car for me. Couldn’t have been more satisfied. More

by MALEDAWI1 Verified Customer Verified Customer

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I never received any calls regarding my vehicle and it was there for 8 days. When I went to pick my vehicle up I was told it was 'out there' and it was covered in snow and ice. It didn't even have the she was there for 8 days. When I went to pick my vehicle up I was told it was 'out there' and it was covered in snow and ice. It didn't even have the sheet on the floor to protect it. I had to find it and scrape it off myself. I was not informed of what they found verbally. The engine light came back on the same day and I'm disappointed I have to bring it back. More

by bobbiem.carr Verified Customer Verified Customer

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Super friendly and helpful service! They were able to get me the financing I needed so I could drive my new car home! They were able to get me the financing I needed so I could drive my new car home! More

by kikosmom Verified Customer Verified Customer

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Everyone was very helpful, very pleasant to work with and look forward to returning to Luther Volkswagen...Thanks look forward to returning to Luther Volkswagen...Thanks More

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I am satisfied with the work that was done on my car and they tried everything to make sure that I was satisfied with my experience they tried everything to make sure that I was satisfied with my experience More

by BOGANII.BRIAN Verified Customer Verified Customer

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