Sean Drane | Page 3

My bill was padded. I was charged 575 dollars for 4 lights and an oil change I was charged 575 dollars for 4 lights and an oil change More

by thoselewiswomen Verified Customer Verified Customer

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On my last visit, I spoke to the b service manager Sean great guy, the service advisor cesar top notch possibly the best at Webb Chevy. The mechanic that worked my vehicle was a total xxxxx. If my review great guy, the service advisor cesar top notch possibly the best at Webb Chevy. The mechanic that worked my vehicle was a total xxxxx. If my review was based on him alone you would get a negative review. But the other two gentleman made up for it. More

by Mr. Castle Verified Customer Verified Customer

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I left your dealership feeling like I was robbed without a gun. I called and spoke with Kevin and Shawn and he hung the phone up on me. I’m was taken advantage of through this experience. a gun. I called and spoke with Kevin and Shawn and he hung the phone up on me. I’m was taken advantage of through this experience. More

by RKYLES Verified Customer Verified Customer

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Worst shop I’ve ever been too poor customer service incompetent work just horrible liars Unable to stand by their word incompetent work just horrible liars Unable to stand by their word More

by dt.60615 Verified Customer Verified Customer

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Sean, the service manager is the best. He's very kind and customer service friendly. He's very kind and customer service friendly. More

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My SUV had a 120,000 mile 12 year extended warranty with a $100.00 deductible. My SUV had a bad spark plug coil #4 and a bad water pump. Web Chevy contacted the warranty company and Web Chevy negotiated on a $100.00 deductible. My SUV had a bad spark plug coil #4 and a bad water pump. Web Chevy contacted the warranty company and Web Chevy negotiated on a price to fix the SUV. Web Chevy call me and told me it will cost $400.00 + $100.00 deductible to fix the SUV. I asked don’t I have a $100.00 deductible? Web Chevy said yes you do but the warranty company will not pay for the markup on parts so we are going to pass the cost to you. I said you fix my SUV two other times ago and web Chevy never charged me markup on parts before. Web Chevy replaced the timing chain and replaced miscellaneous parts when rebuilding the engine. Last month they fixed the A/C system with no problems. I ask to speak to the manager. The manager said there’s nothing he can do. I told him Web Chevy is double dipping. Web Chevy is getting the warranty money with my $100.00 deductible and a extra $400.00. I said you can do that. I ask to speak to his boss. He would let me talk to him. I called the next do and ask for the General Manager. Web Chevy said he was in a meeting and could not talk at the moment. I had to leave a message. (He still didn’t call me back). The service manager called me and he told me Web Chevy needs the $400 dollars for the mark up. If you don’t want to pay the markup then pay the diagnostic and get your SUV out of here. I told him I want to speak the the General manager. He told me he does not want to talk to you and told me to call you. I ask to speak to the owner. He told me she not in. He would even send me to her voice mail. Then he told me he want to work with me and he will cut the markup price to $200.00 + $100.00 deductible. I told him no. He said then pay for the diagnostic and get your car out of here. I talked to the the warranty company. I have the authorization number to have Web Chevy fix my SUV. I ended up paying for the diagnostic, I have my broken SUV back. The owner never called me back. The general manager never called me back. Service was double dipping on the warranty. The two gentlemen I talked to in the service department just wanted to rip me off. If I don’t hear from owner, I’m going to contact GM and let them know what their franchisees are doing. More

by amycantele Verified Customer Verified Customer

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Job took way longer than it should have. Labor costs were astronomical. Loaner vehicle was not offered. Labor costs were astronomical. Loaner vehicle was not offered. More

by KASIABLAZ Verified Customer Verified Customer

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Bought a car brand new off the lot with 0 miles a year and half later check engine light comes on they tell me it’s problem with transmission and because it’s a new car it still has a warranty… ok for one and half later check engine light comes on they tell me it’s problem with transmission and because it’s a new car it still has a warranty… ok for one why is there. Problem with the transmission?? Fast forward they fix the issue told me to pick my car up same day I picked it up before I made it home check engine light came back on that was a Friday I call back they said to bring it back Monday I brought it in Monday to tell me now it’s a problem with the engine and it’s cost around 2000🥺🥺and between both visits they never knew my oil needed to be changed which is another problem they even identified yet🤦🏾‍♀️Because maybe a censor not working but when I denied them to fix it I just told them to change the oil fast forward to week later check engine lite has yet to come on so at this point I’m confused 😩😩🥺🥺🥺🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️.WHATS THE PROBLEM WITH MY CAR?? More

by boykinkenisha25 Verified Customer Verified Customer

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Great people , very friendly and explained everything clearly. Went out of their way to make sure I was satisfied with everything. clearly. Went out of their way to make sure I was satisfied with everything. More

by JDOHERTY6032 Verified Customer Verified Customer

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very helpful and pleasant to work with all the times very friendly staff each time i go there friendly staff each time i go there More

by katana darby Verified Customer Verified Customer

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