Sean Drane | Page 3

Great service with a great team . Work done properly and efficiently. Never disappointed when having my vehicles serviced Work done properly and efficiently. Never disappointed when having my vehicles serviced More

by campbell0925 Verified Customer Verified Customer

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Service performed was done promptly and quickly. Thank you for everything you do.. Thank you again Thank you for everything you do.. Thank you again More

by campbell0925 Verified Customer Verified Customer

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They don’t follow directions thru did use my Warranty as I asked or never called them until it was time for me to pick up my car so I never had the opportunity to say yes I have the money or no I can’t. Whi I asked or never called them until it was time for me to pick up my car so I never had the opportunity to say yes I have the money or no I can’t. Which I stressed that I could not afford the repairs from the beginning. More

by sonyakenya Verified Customer Verified Customer

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On my last visit, I spoke to the b service manager Sean great guy, the service advisor cesar top notch possibly the best at Webb Chevy. The mechanic that worked my vehicle was a total xxxxx. If my review great guy, the service advisor cesar top notch possibly the best at Webb Chevy. The mechanic that worked my vehicle was a total xxxxx. If my review was based on him alone you would get a negative review. But the other two gentleman made up for it. More

by Mr. Castle Verified Customer Verified Customer

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My bill was padded. I was charged 575 dollars for 4 lights and an oil change I was charged 575 dollars for 4 lights and an oil change More

by thoselewiswomen Verified Customer Verified Customer

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I left your dealership feeling like I was robbed without a gun. I called and spoke with Kevin and Shawn and he hung the phone up on me. I’m was taken advantage of through this experience. a gun. I called and spoke with Kevin and Shawn and he hung the phone up on me. I’m was taken advantage of through this experience. More

by RKYLES Verified Customer Verified Customer

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Worst shop I’ve ever been too poor customer service incompetent work just horrible liars Unable to stand by their word incompetent work just horrible liars Unable to stand by their word More

by dt.60615 Verified Customer Verified Customer

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Sean, the service manager is the best. He's very kind and customer service friendly. He's very kind and customer service friendly. More

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My SUV had a 120,000 mile 12 year extended warranty with a $100.00 deductible. My SUV had a bad spark plug coil #4 and a bad water pump. Web Chevy contacted the warranty company and Web Chevy negotiated on a $100.00 deductible. My SUV had a bad spark plug coil #4 and a bad water pump. Web Chevy contacted the warranty company and Web Chevy negotiated on a price to fix the SUV. Web Chevy call me and told me it will cost $400.00 + $100.00 deductible to fix the SUV. I asked don’t I have a $100.00 deductible? Web Chevy said yes you do but the warranty company will not pay for the markup on parts so we are going to pass the cost to you. I said you fix my SUV two other times ago and web Chevy never charged me markup on parts before. Web Chevy replaced the timing chain and replaced miscellaneous parts when rebuilding the engine. Last month they fixed the A/C system with no problems. I ask to speak to the manager. The manager said there’s nothing he can do. I told him Web Chevy is double dipping. Web Chevy is getting the warranty money with my $100.00 deductible and a extra $400.00. I said you can do that. I ask to speak to his boss. He would let me talk to him. I called the next do and ask for the General Manager. Web Chevy said he was in a meeting and could not talk at the moment. I had to leave a message. (He still didn’t call me back). The service manager called me and he told me Web Chevy needs the $400 dollars for the mark up. If you don’t want to pay the markup then pay the diagnostic and get your SUV out of here. I told him I want to speak the the General manager. He told me he does not want to talk to you and told me to call you. I ask to speak to the owner. He told me she not in. He would even send me to her voice mail. Then he told me he want to work with me and he will cut the markup price to $200.00 + $100.00 deductible. I told him no. He said then pay for the diagnostic and get your car out of here. I talked to the the warranty company. I have the authorization number to have Web Chevy fix my SUV. I ended up paying for the diagnostic, I have my broken SUV back. The owner never called me back. The general manager never called me back. Service was double dipping on the warranty. The two gentlemen I talked to in the service department just wanted to rip me off. If I don’t hear from owner, I’m going to contact GM and let them know what their franchisees are doing. More

by amycantele Verified Customer Verified Customer

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Job took way longer than it should have. Labor costs were astronomical. Loaner vehicle was not offered. Labor costs were astronomical. Loaner vehicle was not offered. More

by KASIABLAZ Verified Customer Verified Customer

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