Sean Hoekema

DeHaven Chevrolet service hàs significantly gone downhill in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians ar in the last few years to the point I am seriously considering going elsewhere. Most recently, 2 hours for an oil change is extreme. If technicians are in short supply, scheduling should be adjusted accordingly. A multitude of texts and emails were received continuing to remind me of the scheduled appointment. I arrived on time. However, it became obvious the department was not ready for my business. They have implemented a 3% fee for using a charge card, but provide no advance notice so that an alternate method of payment can be brought. Invoice errors have become systemic. This was the third visit where a service representative had to be advised of an error and the invoice amount corrected. I have been a DeHaven customer for many years, but something has changed in the management and focus of the business. From my experience it is not a successful change. More

by BROWNGMC Verified Customer Verified Customer

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Sean was so helpful and professional. An amazing visit as usual. The best place for service in Fort Wayne. An amazing visit as usual. The best place for service in Fort Wayne. More

by MATTHEWANDERSON06 Verified Customer Verified Customer

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Very quick and through service. Even able to add a little repair that I forgot to mention. Even able to add a little repair that I forgot to mention. More

by irwilliamson Verified Customer Verified Customer

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Sean was helpful in finding the tires that I wanted and made sure they were available for me asap. made sure they were available for me asap. More

by LAURA_OSANTOWSKI Verified Customer Verified Customer

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The much needed oil change and inspection which I do as required and deep down I know it as insurance. Inspection shows rear breaks are in the next visit. No surprises helps the wallet. required and deep down I know it as insurance. Inspection shows rear breaks are in the next visit. No surprises helps the wallet. More

by bmjdad Verified Customer Verified Customer

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Great service and I enjoy the comfy waiting room…. Refreshment’s As well!! Five ⭐️ stars! Refreshment’s As well!! Five ⭐️ stars! More

by BWOODSCAPE Verified Customer Verified Customer

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Everything was fine. No problem. That's all I have to say. Thanks for everything. Have a good day No problem. That's all I have to say. Thanks for everything. Have a good day More

by PATTYA0 Verified Customer Verified Customer

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They are not very attentive anymore. Sean told me it would be 1 hr, 2 and a half hrs I called him and he said oh yeah your cars done. I go to pick it up and it's outside. He told me ever Sean told me it would be 1 hr, 2 and a half hrs I called him and he said oh yeah your cars done. I go to pick it up and it's outside. He told me everything was good and in the green, got home and looked at my papers and my tires are going bad. It's just not the same anymore. More

by NYJ5797 Verified Customer Verified Customer

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Service appointment was on time and the car was finished on time. Service writer was excellent. on time. Service writer was excellent. More

by crumt5 Verified Customer Verified Customer

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All the employees are helpful, friendly, and professional. We especially appreciate Brandon Kauffman and his sincere desire to help us with our vehicle purchases and leases. professional. We especially appreciate Brandon Kauffman and his sincere desire to help us with our vehicle purchases and leases. More

by dj_53 Verified Customer Verified Customer

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