Sean Mahbubani | Page 23

Great service Always great service. Thanks Chris Larson, you are always very friendly and helpful. My experience with the purchase of my Mazda 3 was excellent and Always great service. Thanks Chris Larson, you are always very friendly and helpful. My experience with the purchase of my Mazda 3 was excellent and now I also have good service. What more could I ask for? More

by THOMAS36 Verified Customer Verified Customer

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Disappointed In starting our this review, I just want to say that Abiola was AWESOME! I feel he went above and beyond to make sure my fiance and I were taken care In starting our this review, I just want to say that Abiola was AWESOME! I feel he went above and beyond to make sure my fiance and I were taken care of. Aside from that, I have to say the experience was not as I expected. My fiance and I went to look at cars on a Saturday afternoon. Sean was the salesman who greeted us. I have to say the experience started off like any other and was pleasant. As the car buying experience unfolded further, I felt very pressured by Sean. There was a chance I was going to sell my car to my brother, and rather than being respecting that decision, Sean continued to talk negatively against the idea and told me how bad it would be. Secondly, my fiance and I had a few errands to run, so we asked if we would be able to run to target quickly and return with a final decision. Upon asking Sean, he basically said that if we didn't act on the offer now, it wouldn't stand if we returned later. Lastly, a while back, my accounts were hacked, so I had to put a credit freeze on my name and information. While trying to run my credit, they were unable to due to the freeze, so Sean came back to inform me of this. Rather than being understanding about the whole situation, he seemed annoyed and like we wasted his time and brushed us off to another sales employee (Abiola), since we would have to come back Monday to finish the sale and he would be out of town. I do have to say, had Abiola not come into the picture, I don't think we would have continued with the car buying process. The second employee who I wanted to voice concern on was Matthew Sobotta in finance. I felt very pressured my Matthew as well, and I felt like he tried to use intimidation tactics in order to get me to purchase an extended warranty plan. My fiance and I voice to Matthew that although the extended warranty sounded like a good thing, we did not want to purse that option. Matthew continued on to ask us questions as to why we weren't going to opt for the extended plan, even after we had already said no. I felt his inquiry was very unprofessional. At one point we were asked what we would do if we got in an accident and we voiced we had savings in place to which Matthew responded that savings is for fun things like vacations and trips. After finally coming to terms with the fact that we were not going to buy the extended warranty, Matthew's warm welcoming personality was gone, and my fiance and I felt we were treated as if we did something wrong and were in trouble. Lastly, something went wrong with the initial paperwork I had signed, so I needed to resign things. I received a text from Abiola informing me something went wrong on the finance manager's end and he would meet me to sign the paperwork (so great of him! :), however I received no phone call or information from the finance manager telling me what exactly went wrong why I needed to resign all the previous days documents. Overall, I would not recommend this dealership to a friend. In hindsight, I should have asked to speak to the manager, but I had felt some uncomfortable with the previous interactions, I wanted to hightail it out of there as soon as possible. I cannot stress enough Abiola was wonderful, it was Matthew and Sean who made the experience so unpleasant. More

by ellenbognar21 Verified Customer Verified Customer

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Friendly and helpful good customer service. They provided information that I needed and were very helpful. Kaylea and Sean kept in touch with me while I was making decisi good customer service. They provided information that I needed and were very helpful. Kaylea and Sean kept in touch with me while I was making decision and met almost all my expectations. More

by MAY_NANTAWAN Verified Customer Verified Customer

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Good experience Had a good experience overall. All the process were clearly explained and done quickly. No hassle shopping experience. The test drive experience was r Had a good experience overall. All the process were clearly explained and done quickly. No hassle shopping experience. The test drive experience was really good. Customer service was excellent. More

by KAMALVEERASELVAM Verified Customer Verified Customer

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Mazda 9 It was a great experience!!! Everyone was very informative and friendly...thank you for the new lease! Sean really worked with us and understood our n It was a great experience!!! Everyone was very informative and friendly...thank you for the new lease! Sean really worked with us and understood our needs as it relates to what kind of vehicle we needed. Thank you again! More

by MICHAELCAYLOR Verified Customer Verified Customer

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Great vehicle selection, good customer service. Very helpful, more concerned about meeting our needs in finding the right vehicle instead of just making the sale. Fun to work with, easy to reach whe Very helpful, more concerned about meeting our needs in finding the right vehicle instead of just making the sale. Fun to work with, easy to reach when needed. More

by SALLRED529 Verified Customer Verified Customer

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Best in Twin Cities. Great Dealership Experience. Best price in town. Highly Recommend to Car Seekers! Ross is awesome to work with & the other staff was helpful as well. Great Dealership Experience. Best price in town. Highly Recommend to Car Seekers! Ross is awesome to work with & the other staff was helpful as well. More

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