Sean Mehaffey | Page 2

Disappointed Senior Unfortunately, I went alone to make a purchase, 2018, RAV 4. Another sales person actually walked me through the process not the person who received c Unfortunately, I went alone to make a purchase, 2018, RAV 4. Another sales person actually walked me through the process not the person who received credit for the sale. After I located the vehicle which the sales person did not even know was on the lot, the remainder was a "rush job". After signing my name on the dotted line everything went South-the sales person was too busy later during the week helping his son purchase a vehicle and was not as nice to me as he was prior to purchase, my vehicle always had to be taken back for something not performed correctly while at the service department, the name of the person who serviced my vehicle is suddenly "not known", various programs were deactivated and I did not know it, and the general manager never kept his appointments with me to discuss the issues. Instead, I had to catch him whenever I could...loaners were stinking with dirty windows...very disappointed...my first and last Toyota More

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Great service Andre went out of his way to make sure all our needs (paperwork, repair, pickups, questions answered) were taken care of. Our new car had a Maufacture Andre went out of his way to make sure all our needs (paperwork, repair, pickups, questions answered) were taken care of. Our new car had a Maufacturer stress fracture in window and repair was immediately handled. As we live in Virgina we had to go home and come back and Andre got us to and from airport. We were well taken care of! More

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Nickeled and Dimed and Lied to We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Ander We had an issue with the car battery 11 days after it was worked on. The sticker placed in the window said the battery was good. We called Fred Anderson Toyota and spoke to the service advisor, Michael Walker about it. After being on hold for about a minute, he came back and said they would cover the tow. In the morning, we got a call from the manager, John Pisarik, saying that they would only cover half. When we went to pick up the car, the bill had gone up again. Michael spoke to John again and at least brought it down a little. It's still more than anticipated. We ended up paying for the half the tow, when we were initially promised it would be 100% covered. Guess we should have gotten it in writing. Had we known about the battery issue to begin with, we would have had it fixed immediately. I drive around two small children on a regular basis. At this point, the issue is more the lying than the money. Basic service there always takes forever. I believe that they were just too busy that day and didn't want to add to the workload. This vehicle is the third new car we have bought from Fred Anderson. The service has really declined over the years. Guess our next car will have to come from somewhere else. So much for the Family Plan. Update: John Pisarik hung up on me. I saw some public information about him, but he felt it was an invasion of privacy. He also lied to my husband. He said he would cover the bill if there hadn't been a note about the battery in the records. However, I have a report card printed by them that said the battery health was good. Sean Mehaffy on the other hand was polite and made up the difference in the towing. He says he will look into the discrepancies between my print outs and theirs. Further update: John Pisarik sent a nice apology. I still have serious concerns about the service department though. More

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Simply the Best Retiring after spending 35 years in the automotive industry with Lexus and Toyota I expect to be treated properly when I going to a dealership. Sinc Retiring after spending 35 years in the automotive industry with Lexus and Toyota I expect to be treated properly when I going to a dealership. Since moving to North Carolina six years ago I have purchased three vehicles myself from Fred Anderson Toyota. I have also brought five friends and recommended three others who all went to Fred Anderson Toyota in Raleigh . The level of service we have all received from our salesman Marvin Cobb is of the highest level. The ease of dealing with him as well as sales manager Ken Cobb make the buying experience wonderful. Whether it is new or pre owned Marvin is knowledgeable and does it all. Thank you gentlemen. More

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Great Service! Truly Cares! Love my new Tacoma! Mark Langdon was the best sales associate I have ever dealt with! He understood what I needed and made it happen! Ken Cobb was also great to work with Mark Langdon was the best sales associate I have ever dealt with! He understood what I needed and made it happen! Ken Cobb was also great to work with and made things happen. Thank you Fred Anderson Toyota! I love my new Tacoma! More

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