Sean Preston
Sean Preston at Toyota of Lancaster

Sean Preston | Page 44

SERVICE DIRECTOR

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
510 Reviews

Dealership Experience

21 yrs, 1 mo

Industry Experience

32 yrs, 3 mos

Languages Spoken

English English

4.7

510 Reviews

Write a Review

510 Reviews of Sean Preston

May 10, 2019

Dealership Rating
Employee Rating

Great service team From last 6 years dealing with Sean great person highly recommended. I wish sales team can learn something from Sean about customer service experience More

by HANUSHONU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 06, 2019

Dealership Rating
Employee Rating

Outstanding The service I received was outstanding, my service rep was friendly and professional. Everyone seemed happy to be working there, I will definitely con More

by evaulation1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Gonzales, Tom Grabbit, Jose Martinez, Stephanie Santiago, Chanin Yescas

May 05, 2019

Dealership Rating
Employee Rating

No one was trying to sell me something more. Came in for oil change and normal maintaines. Was advised what needed to be done for maintenance before the work was done as well as the cost. Had the More

by CAJIMCOUNTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 02, 2019

Dealership Rating
Employee Rating

First class customer service. I have been taking my 2003 4Runner to Lancaster Toyota for years. Their service department is first rate. They get the work done in a timely manner, More

by THETRAX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 20, 2019

Dealership Rating
Employee Rating

Excellence through the entire process Toyota of Lancaster exhibited excellence through the entire process from check-in, to shuttle service, to status phone calls to final delivery. Sean More

by JIMBIETSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 15, 2019

Dealership Rating

Not happy at all When I purchased my vehicle it wasn’t even clean. Now 3 months later I need to get brakes done. Also I brought my car back complaining about the a/c I More

by TASHAHEN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eddie Alvarez

Apr 16, 2019

Toyota of Lancaster responded

HI TASHAHEN23, We went over the brakes on your last service to keep you updated on the health of your vehicle. We understand your frustration after your recent purchase, however, we believe the method of vehicle operation is the cause of the current repairs needed. 15,000 + miles in a span of a couple months is a more probable culprit. We have examined your service history and cannot find a past service regarding a problem with the A/C. If you would like to speak with our customer relations manager, Teresa Caso, she can be reached M-F at 661-948-0731. We thank you for the feedback and look forward to speaking with you to help ameliorate your frustration. Toyota of Lancaster

April 15, 2019

Dealership Rating
Employee Rating

First service I hit my first five thousand mile service which was just a tire rotation, top off fluids and inspection, the greeter and service advisor were great. S More

by Ebenavides7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

April 14, 2019

Dealership Rating
Employee Rating

Excellent customer service I have been a customer at Toyota of Lancaster for the past 7 years. Sean has been my service consultant from day one. His service to me has been nothi More

by TOM110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 12, 2019

Dealership Rating
Employee Rating

Awesome!!!! My experience with Toyota of Lancaster Service has been and continues to be great. I couldn't ask for a better team of employees working together to g More

by MCNAUGHTONSANTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 06, 2019

Dealership Rating
Employee Rating

The service dept. Rocks!!! I went to get an alarm put into my truck after purchasing it the previous weekend and they washed and detailed it for me. I'm pretty sure Sean was the More

by WJPORTILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Caso

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