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Sean Thomas

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Sean Thomas

Sean Thomas | Page 20

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

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4.9

758 Reviews

Overview Reviews (758) Inventory (192)

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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758 Reviews of Sean Thomas

March 28, 2025

Dealership Rating

Employee Rating

Own an ID4 and so very much appreciate the customer support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. support of the service department. Especially from Marina, who has provided wonderful follow up in a professional and helpful manner. More

by METTLER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team, particularly in providing follow-up on your ID4, met your needs. Wishing you safe travels ahead!

March 26, 2025

Dealership Rating

Employee Rating

You should not make people write anything if you want them to complete the survey. them to complete the survey. More

by cer1001

Verified Customer

Recommend Dealer

Yes

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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your five-star rating with us at Dirito Brothers Walnut Creek Volkswagen. We appreciate your patronage and look forward to seeing you again in the future.

March 24, 2025

Dealership Rating

Employee Rating

Sean gave me a great service for me. I’m feeling good for Dirito Brothers Walnut Creek. Thanks.❤️ I’m feeling good for Dirito Brothers Walnut Creek. Thanks.❤️ More

by hikony48

Verified Customer

Recommend Dealer

Yes

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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thanks for your kind words. Take care!

March 24, 2025

Dealership Rating

Employee Rating

Good service as always. No problems, and I picked up my car using Lyft as usual. No problems, and I picked up my car using Lyft as usual. More

by LDWiens

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for using our services and the Lyft option. We're happy to continue providing a hassle-free experience at Dirito Brothers Walnut Creek Volkswagen.

March 24, 2025

Dealership Rating

Employee Rating

I had great service as always. I would recommend Diritos bros service to friends a I would recommend Diritos bros service to friends a More

by SLO1000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words and support for our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate the recommendation.

March 22, 2025

Dealership Rating

Employee Rating

Very good service. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. More

by shzanki2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad our team provided efficient and friendly service at Dirito Brothers Walnut Creek Volkswagen.

March 17, 2025

Dealership Rating

Employee Rating

I received excellent service at the Dirito Brothers Walnut Creek Volkswagen, nothing to complain about. Walnut Creek Volkswagen, nothing to complain about. More

by RDCHEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you were pleased with our service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

March 17, 2025

Dealership Rating

Employee Rating

Good job performing the required work. Sean was professional and courteous and the car was ready when promised Sean was professional and courteous and the car was ready when promised More

by adiispas05

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We’re glad our team provided you with a professional experience at Dirito Brothers Walnut Creek Volkswagen.

March 17, 2025

Dealership Rating

Employee Rating

I enjoy and trust my service technician, Sean. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. More

by lola.del.lago

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you appreciate our team! Thank you for recognizing the effort by everyone at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2025

Dealership Rating

Employee Rating

Over all I am pleased. I would have liked to been. keep more informed and a bit more information on warranty.. I would have liked to been. keep more informed and a bit more information on warranty.. More

by DAVIDWICKENS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We'll make sure to address the communication aspect with our team here at Dirito Brothers Walnut Creek Volkswagen.

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