Sean Thomas | Page 20

You should not make people write anything if you want them to complete the survey. them to complete the survey. More

by cer1001 Verified Customer Verified Customer

Report | Print

Sean gave me a great service for me. I’m feeling good for Dirito Brothers Walnut Creek. Thanks.❤️ I’m feeling good for Dirito Brothers Walnut Creek. Thanks.❤️ More

by hikony48 Verified Customer Verified Customer

Report | Print

Good service as always. No problems, and I picked up my car using Lyft as usual. No problems, and I picked up my car using Lyft as usual. More

by LDWiens Verified Customer Verified Customer

Report | Print

I had great service as always. I would recommend Diritos bros service to friends a I would recommend Diritos bros service to friends a More

by SLO1000 Verified Customer Verified Customer

Report | Print

Very good service. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. More

by shzanki2 Verified Customer Verified Customer

Report | Print

I received excellent service at the Dirito Brothers Walnut Creek Volkswagen, nothing to complain about. Walnut Creek Volkswagen, nothing to complain about. More

by RDCHEN Verified Customer Verified Customer

Report | Print

Good job performing the required work. Sean was professional and courteous and the car was ready when promised Sean was professional and courteous and the car was ready when promised More

by adiispas05 Verified Customer Verified Customer

Report | Print

I enjoy and trust my service technician, Sean. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. More

by lola.del.lago Verified Customer Verified Customer

Report | Print

Over all I am pleased. I would have liked to been. keep more informed and a bit more information on warranty.. I would have liked to been. keep more informed and a bit more information on warranty.. More

by DAVIDWICKENS Verified Customer Verified Customer

Report | Print

The people here are great. The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for we The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for weeks that I was coming. However, the part wasn't there so they couldn't do it and I have to go back when the part comes in. I brought the car in at 7am to do my part that it would be done as soon as possible. The software update is usually the thing that takes a long time. But I got a half way through the day saying the software update was done but the part for the door handles wasn't in. Again, they knew for weeks I was coming. Couldn't they have known that prior to me coming in? Other than that, the people here are all great and very nice so that makes the experience a lot better. Updating the protocol to making sure the part is there before the customer arrives would be a positive change and then I could give 5 stars. Sean was a pleasure to work with and he empathized with my situation. I appreciate that as customer service goes a long way these days. More

by Sharon from Oakland Verified Customer Verified Customer

Report | Print