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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 34

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

August 13, 2024

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Employee Rating

Accurate diagnosis. Friendly, professional, and informed service reps. Good communication throughout. Overall, pleasant experience from Dorito Brothers. More

by tailyrjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback about your experience with Dirito Brothers Walnut Creek Volkswagen. We're glad our team could provide friendly and professional service.

August 10, 2024

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Employee Rating

The service was professional, competent , courteous and was completed when the advisor stated it would. More

by CMROEDER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Dirito

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Aug 12, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and kind words about our team. Hope everything continues to go smoothly for you.

August 04, 2024

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Employee Rating

Sean was great to talk to, and was helpful in getting me a ride home. The service area is clean and everyone is very helpful. More

by LCFISCHER1
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We appreciate your kind words about our team at Dirito Brothers Walnut Creek Volkswagen and our facilities. Take care!

August 04, 2024

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Great service! Very friendly atmosphere! from the beginning of the service to the Sean was so helpful More

by ptisdell38
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Service Time
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Recommend Dealer
Yes
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Aug 05, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about Dirito Brothers Walnut Creek Volkswagen. We're glad to know our team offered great service and created a friendly atmosphere for you.

August 04, 2024

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Employee Rating

Sean was great. Noted everything I told him first time coming in & properly informed me More

by Joe
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Recommend Dealer
Yes
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Aug 05, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We genuinely appreciate your feedback. Happy to hear how well our team took care of you at Dirito Brothers Walnut Creek Volkswagen.

August 01, 2024

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Employee Rating

I would like to thank Sean as my service advisor for assisting me with visit! More

by JMENDOZASF
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're glad our team could assist you with your visit. Take care!

July 28, 2024

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It was an efficient and easy visit. My service advisor was very pleasant. Everything was as expected More

by DFOLDVARY
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Recommend Dealer
Yes
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Jul 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your great experience with us at Dirito Brothers Walnut Creek Volkswagen. Wishing you all the best.

July 26, 2024

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Employee Rating

great customer staff; timely service; thanks for the service;; great customer staff; great hours ok More

by TOM@OSUCPA.COM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Jul 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words and high rating. We're glad our team at Dirito Brothers Walnut Creek Volkswagen could assist you.

July 26, 2024

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Everyone from Kevin in service to our awesome mechanic (who explained everything to us) were amazing! More

by monopolichix
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Our awesome mechanic! Working outside on my dead car in the high heat wave!

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Jul 26, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Glad you had a great experience with our team. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen!

July 25, 2024

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Employee Rating

The customer service was excellent but the service it’s self has caused a rattle in my passenger side which I am not happy about. More

by IR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Jul 25, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for the kind words about our customer service at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to speak with you regarding the rattle on your passenger side. Please reach out to me so I can discuss this further with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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