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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 38

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

June 14, 2024

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Employee Rating

Super friendly, easy to get an appointment. They could put some candy out in the waiting room though. More

by AdSproul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix

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Jun 14, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the ease of scheduling and friendly service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your business.

June 10, 2024

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Employee Rating

Service was excellent and timely. The also gave me updates throughout the process of any findings they had. I will definitely be returning for future services. More

by SEAN@FRIELE.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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Jun 11, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the excellent service and timely updates at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to assisting you again with future services.

June 07, 2024

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Shannon and Sean were each friendly and helpful in getting the service scheduled and completed and I appreciated how quickly I got my car back. But, why do my brakes still squeak, even though they're More

by ABORDEN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon

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Jun 11, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your review with us at Dirito Brothers Walnut Creek Volkswagen. Our goal is to ensure that every guest receives high-quality service. If you would like to discuss your brakes in more detail, please feel free to contact me directly. Thank you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 06, 2024

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Always nice and attentive and patient in explaining upcoming repairs. Such kind, professional mannerism and consistently on time. Thanks, I appreciate you Sean. More

by MJ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: friendemic friendemic

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Jun 07, 2024

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, we appreciate your acknowledgment of the high standards our team maintains. We are pleased to hear about your satisfactory experience with the attentive service and timeliness you received. Thank you for sharing this feedback.

June 03, 2024

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Employee Rating

Service techs and everyone did an amazing job. Fast, and super helpful. Everything went above expectation More

by Brutusbram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Dan

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Jun 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen service techs. We're glad to hear that the process exceeded your expectations. Your feedback is much appreciated.

June 03, 2024

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As always, the customer service was fantastic. The estimated cost was reasonable. Thank you, Sean! More

by JAVIER
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Recommend Dealer
Yes
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Jun 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your comments about the customer service and reasonable cost estimate at Dirito Brothers Walnut Creek Volkswagen. Our team appreciates your recognition of their effort. We look forward to assisting with any future needs in maintaining or purchasing a vehicle.

June 02, 2024

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I really appreciate the excellent care and communication I received during my recent service. It was very transparent and helpful. More

by SYLVIEJKIM
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Recommend Dealer
Yes
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Jun 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the recent service experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear about the clear and helpful communication you experienced. We appreciate your choice to service with us.

June 01, 2024

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Experienced with Sean at service is quick, easy, and very professional. The crew forgot to reset my service reminder, so I had to bring back the car the following day, but overall a good experience. More

by MM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We are pleased to know you received an overall good service experience with our team, and they were efficient and professional throughout your visit. We appreciate your feedback and we thank you for your business with Dirito Brothers Walnut Creek Volkswagen.

May 25, 2024

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Great service, the work was done quickly and it was a smooth experience all around. More

by Christophersinz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the service provided at Dirito Brothers Walnut Creek Volkswagen. We are pleased to hear about your smooth experience and look forward to assisting you in the future.

May 25, 2024

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I always get great service when I bring my car in whether the issue is big or small. More

by KJOCHALEK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased to know that you always receive great service when bringing your vehicle to Dirito Brothers Walnut Creek Volkswagen. We appreciate your business.

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