Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Sean Thomas

Overview Reviews (757) Inventory (190)

Contact Me

View All Employees

< View All Employees

Sean Thomas

Sean Thomas | Page 68

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Contact Me

4.9

757 Reviews

Overview Reviews (757) Inventory (190)

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Sean Thomas

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

757 Reviews of Sean Thomas

November 02, 2022

Dealership Rating

Employee Rating

Everything is immaculately clean. Service staff very nice and accomodating. Great to check in with Andres who sold me my GTI! This is the 3rd VW I have bought from Dirito Brothers. Service staff very nice and accomodating. Great to check in with Andres who sold me my GTI! This is the 3rd VW I have bought from Dirito Brothers. More

by kathyknudson

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Report | Print

Nov 05, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kathy. Thank you for taking the time to share your positive five-star review for our teams. We are delighted to know our Service Team did an excellent job providing you with a high-quality dealership experience. We appreciate your continued loyalty to us. If we can be of any future assistance, please do not hesitate to contact us at Dirito Brothers Walnut Creek Volkswagen.

October 16, 2022

Dealership Rating

Employee Rating

I’ve taken my brand new 2022 ID. 4 in for service three times now since I bought the car in August and my problems still haven’t been fixed. Somehow the dealership and Volkswagen refu 4 in for service three times now since I bought the car in August and my problems still haven’t been fixed. Somehow the dealership and Volkswagen refuse to acknowledge my car being a lemon. This is poor service for a brand new vehicle. More

by andresmith0830

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Report | Print

Oct 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate the chance to address the feedback you've shared regarding your vehicle and service visits. When you have a moment, please contact me directly so that we can discuss this further. I look forward to connecting with you. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 12, 2022

Dealership Rating

Employee Rating

Service completed efficiently while customer was waiting extra words to reach the required fifteen this is silly extra words to reach the required fifteen this is silly More

by DORPHD12

Verified Customer

Friendliness

Recommend Dealer

Yes

Report | Print

Oct 15, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for giving us a 5-star rating. The friendly staff of Dirito Brothers Walnut Creek Volkswagen will be waiting to welcome you on your next visit!

October 10, 2022

Dealership Rating

Employee Rating

Always get good service experience whenever I visit. Please add free car wash again. Thanks Please add free car wash again. Thanks More

by CHICO10

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 11, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we appreciate you taking the time to write a great review and for trusting our Service Team at Dirito Brothers Walnut Creek Volkswagen to take great care of your vehicle. We'll make sure you always get good service every time you visit.

October 06, 2022

Dealership Rating

Employee Rating

Always friendly, helpful, and honest. What more can you ask for from your service center. What more can you ask for from your service center. More

by FRANKSPERLING

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Report | Print

Oct 07, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We know the importance of having a great experience when servicing your car. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen to help. Your 5-star rating is greatly appreciated!

September 30, 2022

Dealership Rating

Employee Rating

Promptly greeted upon arrival for appointment. Dealership is always clean and comfortable. Car was ready as promised. Confident that all work is done right and necessary. Easy to book appointment Dealership is always clean and comfortable. Car was ready as promised. Confident that all work is done right and necessary. Easy to book appointment on line. More

by BALTONADO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Oct 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to write this five-star review. We are all thrilled to read that you found our facility clean and comfortable and had a great experience working with our Service Team.

September 27, 2022

Dealership Rating

Employee Rating

It was our first time and everyone made us feel very comfortable. We would definitely go back! comfortable. We would definitely go back! More

by TNWYZY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Sep 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review, and welcome to Dirito Brothers Walnut Creek Volkswagen! It was a delight to ensure that you were comfortable on your first visit and will continue each time you come to see us. We hope to continue being your go-to dealer, please don't hesitate to reach out when you need anything in the future at Dirito Brothers Walnut Creek Volkswagen.

September 25, 2022

Dealership Rating

Employee Rating

Always a pleasure to visit the number one dealer around. Service visit was smooth and faster than expected. Thank you! Service visit was smooth and faster than expected. Thank you! More

by aarts

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hubert, Marina Felix, friendemic friendemic , Tim Luong, Erin Scordelis

Report | Print

Sep 26, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

It was a pleasure doing business with you here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to provide a smooth and fast service to our customers.

September 14, 2022

Dealership Rating

Employee Rating

I have no complaints with the service, always very timely and very helpful, and thoroughly explains everything and very helpful, and thoroughly explains everything More

by VHUACORE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

September 10, 2022

Dealership Rating

Employee Rating

Same experience as always here. They take care of business efficiently and graciously. When I need to visit a VW dealer, I drive past two others (not criticizing them, by the way) They take care of business efficiently and graciously. When I need to visit a VW dealer, I drive past two others (not criticizing them, by the way) driving from home to Dirito. They have always been very helpful to me and I didn’t even buy my car from them! Next time I hope to. More

by TajOnParade

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Dealership Inventory (190 Vehicles)

2026 Volkswagen Tiguan | new

$41,408

2026 Volkswagen Tiguan

new

Sandstone w/ Deep Black Roof exterior

Automatic

All-wheel Drive

$41,408

View Vehicle Details

View Details

2026 Volkswagen Tiguan | new

$33,072

2026 Volkswagen Tiguan

new

platinum gray metallic exterior

Automatic

Front-wheel Drive

$33,072

View Vehicle Details

View Details

2026 Volkswagen Jetta | new

$25,720

2026 Volkswagen Jetta

new

Pyrite Silver Metallic exterior

Automatic

Front-wheel Drive

$25,720

View Vehicle Details

View Details

2026 Volkswagen Golf GTI | new

$42,949

2026 Volkswagen Golf GTI

new

Alpine Silver Metallic exterior

Automatic

Front-wheel Drive

$42,949

View Vehicle Details

View Details

2026 Volkswagen Taos | new

$34,290

2026 Volkswagen Taos

new

Monterey Blue Pearl exterior

Automatic

All-wheel Drive

$34,290

View Vehicle Details

View Details

2026 Volkswagen Jetta | new

$25,651

2026 Volkswagen Jetta

new

Pure White exterior

Automatic

Front-wheel Drive

$25,651

View Vehicle Details

View Details

View All Inventory