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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 67

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

December 19, 2022

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Employee Rating

Really like their service dept. People are very cool and they do good work. Highly recommend. More

by John G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Hi John, thank you for coming into Dirito Brothers Walnut Creek Volkswagen for service and we appreciate your five-star review. Please do not hesitate to reach out to us if you need further assistance.

December 18, 2022

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Employee Rating

Service Dept. and Sales Force are so friendly and professional. So glad I choose Dirito Bros Volkswagen to service my Jetta. Sean and the rest of the staff were More

by mhollister1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback and for choosing Dirito Brothers Walnut Creek Volkswagen! We're happy we could help. It was a pleasure to learn that you had a friendly and professional experience on your recent visit. Please let us know if you have any additional questions about the services you received.

December 11, 2022

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Employee Rating

Sean was professional. Drop off and pick up went smoothly. All in all a good experience. More

by RANDYGOLDEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving us this 5-star review. We are pleased to know that our Service Team was able to make your experience here at Dirito Brothers Walnut Creek Volkswagen a success and that this exchange of your vehicle went seamlessly. We hope that you have a fantastic day.

December 04, 2022

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Employee Rating

Sean provided excellent communication and service. Sean made my experience at Dirito VW a great one! More

by NSWALLOW
Recommend Dealer
Yes
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Dec 04, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Nothing makes us happier than knowing that our team is making our customer's experiences great! We hope to provide you with more excellent communication here at Dirito Brothers Walnut Creek Volkswagen.

November 26, 2022

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Employee Rating

They are nice people but have limited appointments available, no actual express (day of) service, did not charge or wash my EV like Modesto Wolkswagon does. Also, you have to hold for a long time to e More

by JEN.GOSSETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike

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Nov 27, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Jen, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your experience thus far with our Service Department. Can you please email me with your preferred contact information? I appreciate your time! Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 16, 2022

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I’m always very pleased with the service and people I deal with at Doritos Brothers. More

by CARLTWO45
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this great rating. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come see us again in the future.

November 13, 2022

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Employee Rating

I went in for an oil change. The team did more than an oil change replacing my filters among other things. Now the front air vents dont work. Terrible service. More

by RSTANCES
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 13, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your experience with our Service Department. If possible, I would like to speak with you about the condition of your front air vents. Please call or email me directly at your earliest convenience. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 10, 2022

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Employee Rating

Kevin was so helpful. Great patience & thoroughness looking for the sound I couldn't describe. More

by PSETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong, Mechanic - Pat I believe was his name

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Nov 12, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for coming to Dirito Brothers Walnut Creek Volkswagen. Our staff was happy to help you with patience and thoroughness. We appreciate your recommendation and look forward to having you back if you need us.

November 03, 2022

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Employee Rating

Great service with clear communication and dropped off and picked up quickly. Will do all me servicing here. More

by kkostas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 06, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We cannot thank you enough for choosing Dirito Brothers Walnut Creek Volkswagen for your maintenance needs! Our goal is to not only meet your expectations but exceed them. Your loyalty to us is humbling and our Service Team is appreciative of your five-star rating. Thank you for your commitment to us for any future requests and please let us know if you have any questions!

November 02, 2022

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Employee Rating

Friendly people I recommend others to come in to Walnut Creek VW very trust worthily More

by MARIO.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 06, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Hi Mario, we strive for a high level of customer satisfaction in all aspects of our dealership here at Dirito Brothers Walnut Creek Volkswagen. Excellent reviews like yours help us to continually improve to be the best. Thank you for the great review!

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