Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 69

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

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758 Reviews of Sean Thomas

September 10, 2022

Dealership Rating
Employee Rating

Same experience as always here. They take care of business efficiently and graciously. When I need to visit a VW dealer, I drive past two others (not criticizing them, by the way) More

by TajOnParade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 10, 2022

Dealership Rating
Employee Rating

The staff were cooperative and professional and explained all the process for the Service expected More

by oria
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

September 08, 2022

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Dorito Brothers Volkswagen is the best Volkswagen dealer in the Bay Area! I have only had positive experiences with them. More

by slpneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 27, 2022

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Employee Rating

Sean provided excellent customer service and support while my car was in the shop. I was very satisfied with the overall experience. More

by SOPHIAB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2022

Dirito Brothers Walnut Creek Volkswagen responded

It's always nice to hear that our team delivered excellent customer service. Thank you for taking the time to share your experience.

August 27, 2022

Dealership Rating
Employee Rating

Very happy with Sean’s customer service and his support while my car was in the shop. Excellent experience. More

by SOPHIAB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2022

Dirito Brothers Walnut Creek Volkswagen responded

We very much appreciate that you shared your experience with Sean and the Service Team. Thank you!

August 19, 2022

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Employee Rating

Sean was very informative and helpful while getting my car set up for service and in providing the summary upon pickup. More

by cyclingtrav925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! Glad all went well.

August 11, 2022

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Employee Rating

Service was good, but a question I asked was not listed on the service order or answered. Q: Can the Neutral Gear Selection permanently allow the vehicle to roll freely while placed in neutral without a More

by DOUG.EB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 07, 2022

Dealership Rating
Employee Rating

Sean was polite and professional. I’m glad he is the EV expert in the service department. Went above and beyond to have our new ID.4 washed and charging when we returned to pickup. Th More

by PEZZOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Certainly pleased to hear that Sean took good car of your ID.4 and had it charged when you arrived! Thanks for the review.

August 07, 2022

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Employee Rating

It is a great place to go the service department is great. My service guy Sean i great to work with. Keeps you up to date with everything about your car More

by SPIDERLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Aug 08, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about Sean and your overall impressions of our Service Department.

August 02, 2022

Dealership Rating
Employee Rating

Thanks for your help, Sean! The process was painful and won’t hesitate to use Dorito bros for my next service. More

by GINACAV11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review!

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