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Sean Thomas
Sean Thomas | Page 75
Service Manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
758 Reviews
Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.
Read moreIndustry Experience
21 yrs, 10 mos
758 Reviews
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758 Reviews of Sean Thomas
February 04, 2022
Had an appointment for a couple recall items and leaking coolant diagnosis. Took 20 days before I got my car back. From what I can tell they didn’t schedule anyone to work on my car and it was just sitting coolant diagnosis. Took 20 days before I got my car back. From what I can tell they didn’t schedule anyone to work on my car and it was just sitting there, so no point in making an appointment. No communication from the service department, I had to call them twice a week for updates when they passed the estimates for my car to be done with no word from them. While my car was there it was driven over 150 miles which seems like a lot for the “overnight test drive” at the end I was told about. And they didn’t bother to wash it so I got it back filthy from sitting outside. Overall, I will try to go anywhere else next time I need work on my car despite the fact this is the most convenient location for me. More
by beckyu
Verified Customer
February 01, 2022
I love the service I get from Dirito Bros. The engine splash shield started falling off of my car and was dragging on the ground. I called (didn't have to id myself, they looked me/my car up by my phone splash shield started falling off of my car and was dragging on the ground. I called (didn't have to id myself, they looked me/my car up by my phone #) and got an appointment the next morning and was in and out in less than 2 hours with factory parts and service. It didn't break the bank, either. The excellent value and the stellar, friendly service are why I'll keep coming back to Dirito Bros Walnut Creek Volkswagen. More
by MikeH
January 04, 2022
When one goes to a dealership for routine maintenance that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when J that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when JiffyLube does provide the service for their customers. Service and time to complete the job was good but was truly disappointed that something so automatic can’t be done. More
by delta_santa
November 27, 2021
This dealership is either unable or unwilling to resolve my cars problems. I have brought my car in for repairs 4 times in the past few weeks - 3 of them for the same exact problems. And still the problem my cars problems. I have brought my car in for repairs 4 times in the past few weeks - 3 of them for the same exact problems. And still the problems remain. It is as if they sat on the car for 2 to 3 days and did not even touch it. More
by DARIUSH_SHIR
November 25, 2021
We always come to Dirito brothers, all the way from Livermore, for thorough and timely service. Service reps explain thoroughly and listen carefully to our needs. Livermore, for thorough and timely service. Service reps explain thoroughly and listen carefully to our needs. More
by MYOOZIK
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