Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 74

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
743 Reviews

Industry Experience

21 yrs, 7 mos

4.9

743 Reviews

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743 Reviews of Sean Thomas

January 04, 2022

Dealership Rating
Employee Rating

When one goes to a dealership for routine maintenance that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when J More

by delta_santa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 19, 2022

Dirito Brothers Walnut Creek Volkswagen responded

We strive to provide the best service and are disappointed to hear about your experience. Thank you for your feedback. We'll be taking your experience into consideration as we work to improve.

January 03, 2022

Dealership Rating
Employee Rating

Excellent service Sean is very professional adviser and friendly. Always answer the phone take care everything he is the best. More

by Abdul Haseeb Zahoori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We try to respond as quickly as we can and always keep you informed. Thank you for letting us know what a great job Sean did!

December 18, 2021

Dealership Rating
Employee Rating

The service was efficient and timely. My only negative was that we had to ask for a receipt. More

by MLHUESMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback, we appreciate you letting us know how we can improve. We are glad to hear your overall experience went smoothly, thank you!

November 27, 2021

Dealership Rating
Employee Rating

This dealership is either unable or unwilling to resolve my cars problems. I have brought my car in for repairs 4 times in the past few weeks - 3 of them for the same exact problems. And still the problem More

by DARIUSH_SHIR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Nov 29, 2021

Dirito Brothers Walnut Creek Volkswagen responded

I am very sorry to hear that your ID4 is still continuing to have your unlocking concerns. We would like to make sure that you are taken care of. You and your ID4 are very important to us. I do see that we have been in contact with VW Tech Support when your car has been here. If you are still having an issue with the unlocking since the last visit and the feature is turned on we would be more than happy to reach out again to Tech Support to see what steps they would like us to take next. Please feel free to call me or email me. Thank you again for letting us know, and I am very sorry for the inconvenience. Sincerely, Shannon Sousa Service Manager 925-934-8224 shannon@dirito.com

November 25, 2021

Dealership Rating
Employee Rating

We always come to Dirito brothers, all the way from Livermore, for thorough and timely service. Service reps explain thoroughly and listen carefully to our needs. More

by MYOOZIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We appreciate you making the trek to see us. And we are glad to hear the team was communicative and you received quality work. We look forward to next time, thank you!

November 24, 2021

Dealership Rating
Employee Rating

They were quick and efficient with my 10000 mile service. They also offered Lyft rides to and from the delearship More

by WC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review! It was our pleasure to provide Lyft rides and we are happy to hear your service went smoothly.

November 23, 2021

Dealership Rating
Employee Rating

would like to have further information about my car for service. However, the text platform was great and informative. More

by daynej
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Nov 24, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your valuable input, we appreciate you letting us know so that we can continue to improve. I am happy to hear you found our SMS service helpful. Thank you!

November 04, 2021

Dealership Rating
Employee Rating

As always, the servicing on my VW Atlas went smoothly and easily from scheduling, to drop-off, to updating the progress and finally to pick-up. More

by BJMHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2021

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for letting us know how smoothly your service went. We look forward to serving you again in the future!

October 28, 2021

Dealership Rating
Employee Rating

Service was great and fixed the issue. Sean did a great job of explaining issue and resolution. More

by MCVEY.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2021

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Sean and everything went smoothly. Thank you!

October 27, 2021

Dealership Rating
Employee Rating

Dirito Brothers Walnut Creek Volkswagen gave me excellent service and had my car in and out in no time! More

by SANDBWHITTAKER
Customer Service
Friendliness
Recommend Dealer
Yes
Oct 27, 2021

Dirito Brothers Walnut Creek Volkswagen responded

We are so happy to hear this! Thank you for letting us know everything went so well.

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