Serafin Castelan | Page 31

My wife and I recently purchased a new Ford Edge at Fair Oaks. The whole staff was extremely friendly and helpful. We felt that they truly were listening to what we wanted and tried to find the best match f Oaks. The whole staff was extremely friendly and helpful. We felt that they truly were listening to what we wanted and tried to find the best match for us. They never pushed us to go a certain way and let us make the decision ourselves. I highly recommend them! More

Helpful 0

Report | Print

I came in as a college student looking for a small, inexpensive, used car to take with me. I had already gone to several dealers looking for a good price on a very tight budget. I told Mark and Serafin inexpensive, used car to take with me. I had already gone to several dealers looking for a good price on a very tight budget. I told Mark and Serafin exactly what price range I wanted to be at monthly and they gave me exactly that with a brand new Focus. I never thought I would end up with a brand new car as a college student that was affordable. Their service was fantastic and they never pressured me into buying. More

Helpful 0

Report | Print

My new-car buying experience was outstanding because Serafin was very friendly and was very informative about the car's options and capabilities during the test drive. he was very knowledgeable about t Serafin was very friendly and was very informative about the car's options and capabilities during the test drive. he was very knowledgeable about the product and was fair during the negotiation in dtermining my trade-in value. Bob and Paul were very helpful as well in determining warrantee purchase. More

Helpful 0

Report | Print

As always, thanks for the great service. I have done business with them before and will continue to do so. I would recommend this dealer to anyone! Sincerely, Rich V. business with them before and will continue to do so. I would recommend this dealer to anyone! Sincerely, Rich V. More

Helpful 0

Report | Print

I am a returning customer of Fair Oaks Ford for the past 14 years. I have always dealt with Mr. Castelan as he is great in convincing us and knowledgable about everything we might have concerns about. We 14 years. I have always dealt with Mr. Castelan as he is great in convincing us and knowledgable about everything we might have concerns about. We currently purchased a Ford Escape and Ford Fusion and couldnt be happier. Fair Oaks Ford along with Mr. Castelan are a great company to deal with. More

Helpful 0

Report | Print

My wife and I both really enjoyed our visit to Fair Oaks Ford. Normally we dread going into a dealership as most salesman try to pressure you into making a purchase that is not right for you. Craig gave u Ford. Normally we dread going into a dealership as most salesman try to pressure you into making a purchase that is not right for you. Craig gave us a fair price from the get go and all the information we needed to help make a smart decision when purchasing our new Explorer. Serafin was also very helpful running us through the features of the vehicle and making sure we were comfortable with everything before leaving the lot. I would definitely recommend both Craig and Serafin as well as Fair Oaks Ford. More

Helpful 0

Report | Print

I have never dealt with a salesperson as responsible as Serafin. He called me and convinced me to take advantage of your special on the Fusion and i ended up buying a new car. He is great and is constintly Serafin. He called me and convinced me to take advantage of your special on the Fusion and i ended up buying a new car. He is great and is constintly on top of his past clients. This is the third time i buy from him. Thank you Oscar Maces More

Helpful 0

Report | Print

We have been Fair Oaks customers for 29 years. We have purchased 25 vehicles from this dealership, and have always been treated the way a customer should be treated. I drove over 1,000 miles to purchase purchased 25 vehicles from this dealership, and have always been treated the way a customer should be treated. I drove over 1,000 miles to purchase my latest Ford, why? The staff at Fair oaks Ford have always gone the extra mile to do things the correct way. Always a positive experience. More

Helpful 0

Report | Print

I have given this dealership a 5 in all categories because there wasn't a 6! I have been a loyal Fair Oaks Ford customer for over 10 years. When I was looking into purchasing my first vehicle from t because there wasn't a 6! I have been a loyal Fair Oaks Ford customer for over 10 years. When I was looking into purchasing my first vehicle from them, I always had my guard up thinking that all salesmen were trying to rip me off and make a sale. Mr. Castelan never pressured me and all staff at Fair Oaks always cared for my needs by giving me a great deal everytime. They are very proffesional and have great customer service. I have purchased vehicles for my daughter and son, myself and my husband from Fair Oaks Ford. Thank you Fair Oaks Ford for your great service and great vehicles. More

Helpful 0

Report | Print

This was a great experience and i would buy my next car here. Serafin was great to help us and the best part is that he speaks spanish to help understand everything better. The location is good and the here. Serafin was great to help us and the best part is that he speaks spanish to help understand everything better. The location is good and they had a great selection but the service waas outstanding. More

Helpful 0

Report | Print