Serafin Castelan | Page 30

Conducted an internet search for a new 2013 Ford Explorer and received a prompt response from Craig at Fair Oaks. Unlike some of the other responses Craig was straightforward and provided me the detailed quo and received a prompt response from Craig at Fair Oaks. Unlike some of the other responses Craig was straightforward and provided me the detailed quote I was looking for. The price was fair and the dealership reasonably close. Bottom line is I picked up my new Explorer last night and I am pleased with the service, vehicle and price. More

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I came to the dealership to look at a 2012 F150. The salesman I dealt with was Sarafin he was friendly and answered all of my questions. Robert did a great job explaining all of my options for the f150. salesman I dealt with was Sarafin he was friendly and answered all of my questions. Robert did a great job explaining all of my options for the f150. I would recommend this dealership to my friends. I drove past 2 Ford dealerships to get to this one. More

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EXCELLENT customer service by the above employees! We have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! More

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We had a very good new car buying experience at Fair Oaks Ford. Craig and his team were very helpful and realy focused on customer service. We negotiated a fair price and are very pleased with our new Expl Ford. Craig and his team were very helpful and realy focused on customer service. We negotiated a fair price and are very pleased with our new Explorer. More

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Great overall buying experience. Craig followed up promptly from a web inquiry I made, and then continued to follow up with me periodically until I was ready to make the purchase. He was very easy to promptly from a web inquiry I made, and then continued to follow up with me periodically until I was ready to make the purchase. He was very easy to work with and made sure I fully understood the sale pricing. Serafin was helpful in answering the many questions I had when I took the test drive, and then delivery of the MKX that I bought. More

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Salesman know product features on the Edge very well - explained all functions and demonstrated how each was used. No high pressure sales. Let us have a long test drive to get a good feel of the vehicle. explained all functions and demonstrated how each was used. No high pressure sales. Let us have a long test drive to get a good feel of the vehicle. Have already recommended the dealership and the salesman to my daughter and son in law. More

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Overall my experience was positive. The staff were all friendly. There was some confusion at the final purchase over the final cost but that was able to be sorted out. friendly. There was some confusion at the final purchase over the final cost but that was able to be sorted out. More

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Group was friendly, knowldegeable, helpful...got a good price and got the vehichle i chose vrey quickly. The whole process took less than a week and was done mostly by e mail...real time saver and less ru price and got the vehichle i chose vrey quickly. The whole process took less than a week and was done mostly by e mail...real time saver and less running around for us old folks More

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We were very pleased with the salesman, Serafin Castelan, he was very courteous and respectful. When we closed in our price we would have liked it a costing a little less. But we are pleased with the vehic he was very courteous and respectful. When we closed in our price we would have liked it a costing a little less. But we are pleased with the vehicle. More

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Fair Oaks Ford did an outstanding job on my transaction which involved trading in a lease vehicle for a newer leased vehicle. They have the expertise and professionalism across the board with their person which involved trading in a lease vehicle for a newer leased vehicle. They have the expertise and professionalism across the board with their personnel. More

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