Serena Gilliard
Serena Gilliard at Frisco Chrysler Dodge Jeep Ram

Serena Gilliard

New Car Director

Frisco Chrysler Dodge Jeep Ram

9640 Texas 121
Frisco, TX 75035

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4.5
26 Reviews
4.5

26 Reviews

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26 Reviews of Serena Gilliard

August 19, 2025

Dealership Rating
Employee Rating

Willing to make a sale. Needs to work on better pricing accuracy and transparency with dealer discounts and rebates. Sales contract figures are difficult to calculate agains More

by Beanor
Sales Price Transparency
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Recommend Dealer
Yes

August 19, 2025

Dealership Rating
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Well, what I like about coming to Frisco Dodge dealership is that you always feel like you’re at home the people are very friendly all the service people there are very informative about what you are looking More

by zulamae47
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Recommend Dealer
Yes

August 17, 2025

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Lyon was great! !!! No complaints and 10/10. Very quick and got exactly what I wanted! More

by evansmason14
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Trade-in Experience
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Recommend Dealer
Yes
Aug 18, 2025

Frisco Chrysler Dodge Jeep Ram responded

We're glad to know our team provided you with exactly what you wanted and that your experience was so positive. Thank you for choosing Frisco Chrysler Dodge Jeep Ram.

August 16, 2025

Dealership Rating
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Codie did a great job taking care of us. He was knowledgeable about the vehicle we were searching for and a pleasure to do business with. We only came in for a test drive but Codie sold U More

by nickfeda
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Torres, Codie Mcbride

Aug 16, 2025

Frisco Chrysler Dodge Jeep Ram responded

We’re glad our team was able to assist you so well at Frisco Chrysler Dodge Jeep Ram. Enjoy your new vehicle.

August 15, 2025

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Provide great service and attention. Everyone was focused on the customer experience. They did not press, but listened and worked to meet our needs. More

by Frscoobysnacks
Sales Price Transparency
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Recommend Dealer
Yes
Aug 15, 2025

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your kind words and are pleased you had a positive experience with Frisco Chrysler Dodge Jeep Ram. Thank you for sharing your feedback.

August 15, 2025

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Employee Rating

Worst dealership I have ever worked with. They have a Dodge charger rt listed on their website for 32,800 tried to buy it for cash. Flat out told me they wouldn’t sell it for that price. They More

by jpdean3rd1950
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

August 14, 2025

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Great service! Helped me in every way possible! Got a great deal for me! He is my salesman for life! More

by jewoosean
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Williams , Casey Hamilton

Aug 14, 2025

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your kind words and support. We're glad you had such a positive experience with our team at Frisco Chrysler Dodge Jeep Ram.

August 13, 2025

Dealership Rating
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Service Advisor war professional, helpful and thorough. He was empathetic to my vehicle issues. I felt comfortable leaving my car there. More

by ericafunchess
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Strickland, John Moen, Michael Torres , Rod Lilly

Aug 14, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback. We're glad you felt comfortable and supported by our team in addressing your vehicle issues at Frisco Chrysler Dodge Jeep Ram.

August 08, 2025

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Employee Rating

Entire staff was very friendly and worked hard to find us a great truck to buy More

by chrisutecht
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 09, 2025

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your kind words about our team at Frisco Chrysler Dodge Jeep Ram and are glad to hear you found a great truck. Take care!

August 06, 2025

Dealership Rating
Employee Rating

They gave me a good deal. Rodney, Serena and Michael bent over backwards to help me and care about my needs. Very customer focused. More

by swaddell51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodney Lilly; Michael Torres

Aug 06, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for choosing Frisco Chrysler Dodge Jeep Ram. We're glad our team was able to assist and prioritize your needs. Take care.

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