Sergey Marinin | Page 8

Had maintenance done recently and while overall service was good i think the following subject item could have been handled better. The lettering on back of car came off. This was something that when t was good i think the following subject item could have been handled better. The lettering on back of car came off. This was something that when the vehicle was under warranty it also occurred. It was fixed then. When it happened recently I was told that I would have to pay more than $750 to replace the lettering. Imagine you are on the receiving end of such a position. We are not talking about Kia or Hyundai. We are talking about Porsche. Its not common place for lettering to fall off. I would have either expected Porsche to assume the cost or at a minimum offer a significant discount. The service advisor in my opinion lacked empathy and or the tools/solutions to address this issue. More

by Pat w Verified Customer Verified Customer

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Lack of professionalism Lack of experience Disregard for customers time Lack of integrity Attempt to force unnecessary work and rarely but experienced service performed without approval for customers time Lack of integrity Attempt to force unnecessary work and rarely but experienced service performed without approval More

by feburks Verified Customer Verified Customer

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Excellent, timely service. Sergey was a pleasure to work with. The car wash at the end was an added bonus. Internet service allowed me to wait until the car was finished. Sergey was a pleasure to work with. The car wash at the end was an added bonus. Internet service allowed me to wait until the car was finished. More

by DAVID.KU Verified Customer Verified Customer

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Sergey does a great job. Very good communication and service advice. I strongly recommend him. Very good communication and service advice. I strongly recommend him. More

by TLB Verified Customer Verified Customer

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Have brought 5 different Porsches for service here. Never been disappointed with my SA, Sergey. I highly recommend. Never been disappointed with my SA, Sergey. I highly recommend. More

by juanclacayo Verified Customer Verified Customer

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Nice helpful everything was done in a timely manner . The car wash could’ve been better it actually looked like no one had done anything . The car wash could’ve been better it actually looked like no one had done anything . More

by JAQUILA15 Verified Customer Verified Customer

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Service was fine. I do find all service calls to be expensive but presume there is no such thing as in expenses with a Porche. I do find all service calls to be expensive but presume there is no such thing as in expenses with a Porche. More

by jlundeen Verified Customer Verified Customer

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This dealership is very professional and efficient. I appreciate the service advisors and technicians that always provide great service. I appreciate the service advisors and technicians that always provide great service. More

by Niles Verified Customer Verified Customer

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Excellent service, great communication! Received the car back in excellent condition. Service provider maintained contact and provided updates throughout the process. Received the car back in excellent condition. Service provider maintained contact and provided updates throughout the process. More

by ELGINPRITCHETT Verified Customer Verified Customer

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Going to the dealer center for maintenance or repair is a good experience, they are polite and knows what they are doing. good experience, they are polite and knows what they are doing. More

by ANNAMAO889 Verified Customer Verified Customer

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