Sergio Correa | Page 5

Great We arrived at Gaudin Ford and were greeted immediately by Sergio, he was friendly and very helpful, he made our shopping experience very easy and fun! We arrived at Gaudin Ford and were greeted immediately by Sergio, he was friendly and very helpful, he made our shopping experience very easy and fun! We got an great deal, we love our new car, everyone there made us feel so welcome and put absolute no pressure on us We are very happy we made the decision of going to Gaudin for our new car and we would definitely choose them again for our next car Thank you very much for everything More

Report | Print

Poor Customer Service The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was g The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was going to be resolved once I got the vehicle back. Not only the issue was not resolved, but upon inspection of the vehicle the service department didn't even try to fix the issue. Sergio Correa and Frank Mooradian were the only people willing to resolve my issue. I concluded this opinion based upon the report that they had tested the component and “fixed” the issue that I was having. If they had done that then obviously they would have experienced the issue and known that it was in fact defective. I had brought it back to them twice with them assuring me twice that the issue would be resolved. I had to contact Ford directly for them to actually do the work they were supposed to do in the first place. If they had done their job they would have realized what the cause of the issue was, instead of just saying they fixed it when in reality they did not even look at it. I cannot comprehend what would bring on such disrespect and such dishonesty. Even if they ignore the fact that I’ve bought 3 Ford vehicles, I still bought a new 2016 Escape SE and they should have treated me with more respect that what they gave me. They had the audacity to lie to my face and tell me they resolved the issue when clearly they didn't even know what the issue was. The Sync 3 is not compatible with my apple products. The car has 2 USB ports, and thus I plan to utilize both ports. When I plug in my iPod to charge and my iPhone to listen to music the sync system decides to not work. This is absolutely unacceptable. Technology in this day and age is expected to be backwards compatible with any major consumer product. I find that because this issue the sync system is not at its greatest potential and because of this I have to reevaluate if Ford is really on the cutting edge. Ford likes to talk about their innovation and how they incorporate new technology in their vehicles, when in reality the technology is flawed. What baffles me the most is how Ford will install two USB ports and expect them not to be utilized to their fullest capacity. More

Report | Print

My recommendation We have been dealing with Gaudin Ford located on Sahara ave since 2000 and have always found them to be honest and upfront. When the moved to their ne We have been dealing with Gaudin Ford located on Sahara ave since 2000 and have always found them to be honest and upfront. When the moved to their new location on the other side of the las Vegas valley Roy Horn way we followed them since we did not wish to deal with any other company...... Mr. Sergio Correa, Mr. Frank Mooradian, Mr. Eduardo Wilson. are for us loyal and outstanding staff members. I have told this to the general Staff manager M.r Brad Cambridge. Last but not least is the front desk young lady by the name of Brooke she is such a pleasant individual. More

Report | Print

Purchase of New 2014 Ford Focus I recently traded in my 99' Honda Civic for a brand new Focus. My sales rep Sergio actually made my new car buying experience a pleasant one. He was I recently traded in my 99' Honda Civic for a brand new Focus. My sales rep Sergio actually made my new car buying experience a pleasant one. He was patient, understanding of my particular needs/wants and was able to track down a vehicle that not only met, but exceeded my requirements at a reasonable price. Thanks to Sergio, and Gaudin Ford, I couldn't be more happy with my vehicle choice and the overall buying experience. More

Report | Print

Absolutely wonderful experience I was nervous to undergo car financing. I kept putting it off. I had my (first) car for 12 years and was not looking forward to going through the buyi I was nervous to undergo car financing. I kept putting it off. I had my (first) car for 12 years and was not looking forward to going through the buying process again (the first time was a hassle). However, my boyfriend and I went to Gaudin to renew his warranty (he bought his car through Sergio) and we left with a brand new Fiesta for me! Sergio and Jacob are phenomenal! They took the time to figure out how to get the best value for us. We left with exactly what I asked for, which I didn't think was going to be possible. Let's just say, we will continue to be loyal Gaudin Ford customers. More

Report | Print

Buying a 2014 Taurus Very happy with my 2010 Taurus and Gaudin Ford so bought a new Taurus there. There were not very many Taurus models on the lot (Focus seems to be the Very happy with my 2010 Taurus and Gaudin Ford so bought a new Taurus there. There were not very many Taurus models on the lot (Focus seems to be the hot seller) but relayed to Sergio Correa what extras and color I wanted and he got exactly the car I wanted when I wanted it. Very happy with the service and the car. More

Report | Print

We ordered a 2014 Mustang from Gaudin Ford. Sergio Correa was extremely knowledgeable and helped us pick the options that best suited our needs. After the order was placed Sergio did an excellent job Correa was extremely knowledgeable and helped us pick the options that best suited our needs. After the order was placed Sergio did an excellent job keeping us informed of how the order was proceeding. He also gave us realistic delivery date estimations that ended up being spot on. From the receptionist, sales staff, and finance personnel, to the service and parts departments our experience with Gaudin Ford has been refreshingly positive. More

Report | Print

My experience at Gaudin Ford has been a pleasant one. The employees were very kind and respectful and straight-forward with me. I found the exact car I wanted with minimum effort and I even got ice cold wate employees were very kind and respectful and straight-forward with me. I found the exact car I wanted with minimum effort and I even got ice cold water. They also delivered my car to my home freshly washed with a full tank of gas and took special care in showing me all of my car's features. More

Report | Print

Sergio Correa contacted me after I showed interest in buying a Fiesta on-line. There was no pressure and no expectations put on me. I made an appointment to come in for a test drive. Sergio was unavai buying a Fiesta on-line. There was no pressure and no expectations put on me. I made an appointment to come in for a test drive. Sergio was unavailable because he was with a previous customer so Javier Avila helped me with the test drive. He was very helpful. He was able to find the exact car I wanted at another dealership. Javier actually went and picked it up that evening. When I came back the next day to buy the car, Sergio took over with the paperwork. He was very helpful and we got the deal done quickly. Of course, paying cash makes things move fast. Sergio helped me with the Sync system and all of the other things that the car had to offer. I appreciate the fact that extras, like an extended warranty, were not push on me. They asked and I declined; case closed. I was very pleased with the way Gaudin Ford treated me and will recommend them to my friends. More

Report | Print

Excellent team of dedicated, professional individuals. I was treated courteously and respectfully. Sergio is an excellent representative. I will return to him for any future needs I have. was treated courteously and respectfully. Sergio is an excellent representative. I will return to him for any future needs I have. More

Report | Print