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Sergio Leyva
Sergio Leyva at Norm Reeves Toyota Dallas

Sergio Leyva | Page 4

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
113 Reviews
4.9

113 Reviews

Write a Review

113 Reviews of Sergio Leyva

February 07, 2026

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Employee Rating

They were honest and they were on time fixing my breaks for my Rav 4 More

by SDYESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2026

Norm Reeves Toyota Dallas responded

We’re glad Sergio and our service team provided honest, on-time brake repairs on your Toyota RAV4. Thank you for the five-star review. We hope your drives are smooth and safe.

February 05, 2026

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Employee Rating

Sergio - Great costumer services. Profesional shop service, easy and quick service on my truck (oil change, rotation tires and check out status) More

by CESARRODRIGUEZ90
Recommend Dealer
Yes
Print
Feb 05, 2026

Norm Reeves Toyota Dallas responded

We’re pleased that Sergio delivered professional and efficient service on your Toyota Tacoma. Thank you for noting how smoothly the oil change, tire rotation, and inspection were completed.

January 17, 2026

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Employee Rating

I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Houston, Zechariah Terrell, Charlie Topping

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Jan 17, 2026

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

January 15, 2026

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Employee Rating

I've been a Toyota driver for quite a while. I've been with this dealership for quite a few years always taken care. I really appreciate the care. More

by TPREYER1
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Jan 15, 2026

Norm Reeves Toyota Dallas responded

Thank you for being a loyal customer and for sharing your support of our team! We look forward to assisting you again here at Norm Reeves Toyota Dallas. Safe travels!

January 10, 2026

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Employee Rating

I like the convenience of having my car serviced at this dealership the people are very efficient and keep you informed even while you’re waiting in the waiting room. The fact that service personnel sent me More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

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Jan 10, 2026

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

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Employee Rating

Very satisfying job was fast and easy for me to pick out my car thank you very much More

by 16maria13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 12, 2025

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Employee Rating

The service department is good. This visit wasn't as good as the others. Wrong rear wiper blade More

by laura08.reynolds
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Print
Dec 14, 2025

Norm Reeves Toyota Dallas responded

Thank you for your review, Laura. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 23, 2025

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Employee Rating

Went in for a 20k maint service everything was done well and quick! Sergio was very informative about what was recommended. More

by lindaneria
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Nov 23, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 18, 2025

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Employee Rating

Good customer service Excellent attitude, helpful. Good personality, fast response. All questions answered and doubts. More

by pradolulu55
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Print
Nov 18, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

Dealership Rating
Employee Rating

Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor , Carlos Lopez, Zechariah Terrell

Print
Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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