Sergio Urquijo | Page 18

Once a happy customer, now sincerely disappointed I've bought 2 Hondas from them now and have been going to no one else but them for service. First Honda was a great experience. I went with my God fat I've bought 2 Hondas from them now and have been going to no one else but them for service. First Honda was a great experience. I went with my God father who has been working with the dealership since the early 90's. Second Honda I bought I went by myself (a young woman) thinking I could trust the salesperson and ended up trading in my 2013 Honda I bought from them that I loved, for a 2015 (turned out to be DOWNGRADE) and I now pay DOUBLE the money for it. Talk about getting screwed. On top of that, the NEW car had a stain on the roof that I found after taking the car home. They took it in TWICE to remove the stain which never came out. After calling and emailing the person I bought the car from he finally responded with "you'll have to contact insert name here" no contact number even after I asked for it. Long story short, I've had the car over a year. The stain remains and they just FAILED me for my inspection sticker!!! How does a new car fail? Kid said I had a slightly cracked fog light that he wanted to charge me $300 to fix in order to pass it. ARE YOU KIDDING ME?!???! It was a Sunday and Phil who is always wonderful, pleasant and friendly unfortunately wasn't there. Phil gets 5 stars. Besides that, After my prepaid oil changes are up, I will not be returning to this establishment. I feel taken advantage of, walked over and screwed over not only by the sales department but now service too :( More

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Easy Purchase experience Great process. I was upset that the vehicle wasn't able to be brought to a closer location but the salesperson Sergio delivered it to me upon purchase Great process. I was upset that the vehicle wasn't able to be brought to a closer location but the salesperson Sergio delivered it to me upon purchase traveling 3 hrs each way ( due to traffic and weather) to make it easy for me. The 2012 Honda Ridgeline is awesome and I'm thrilled to find one in such great shape. More

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A very good buying experience. My purchase of a certified pre-owned CR-V was a pleasure at Herb Chambers of Burlington. Sergio listened carefully to what I did (and did not) want f My purchase of a certified pre-owned CR-V was a pleasure at Herb Chambers of Burlington. Sergio listened carefully to what I did (and did not) want from my purchase and did not once overplay the salesman role or try to steer me towards anything but what I asked for. I really appreciated that. Khalid was also a pleasure to work with on the finance end and did not push me on options or arrangements that I was not interested in - also very much appreciated. The whole experience was terrific from walking in the door to driving away with my new (used) CR-V. I would absolutely recommend Herb Chambers Honda of Burlington. More

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Excellent purchase experience of a fine car. Sergio answered my questions and let the car sell itself. On my request he accompanied me for a test drive on both Rte 128 and some winding roads off Sergio answered my questions and let the car sell itself. On my request he accompanied me for a test drive on both Rte 128 and some winding roads off the highway. No pressure from him, just support and the offer of continuing support after the sale. Both he and the finance person (I'm not sure of his name) were courteous and quick. More

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Great Service at Herb Chambers Honda of Burlington I had a power steering flush, a coolant flush a fuel injection cleaning, an oil change, tires checked, etc. in preparation for winter. The service fro I had a power steering flush, a coolant flush a fuel injection cleaning, an oil change, tires checked, etc. in preparation for winter. The service from everyone at Herb Chambers Honda is always excellent, and it's a pleasant place to wait while your car is being serviced. More

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New Lease I leased a 2016 CRV AWD EX-L. Sergio could not have been more helpful. He explained everything clearly and I was in my new vehicle within days. Thi I leased a 2016 CRV AWD EX-L. Sergio could not have been more helpful. He explained everything clearly and I was in my new vehicle within days. This is my 2nd experience working with him and I look forward to working with him again when I return in 3 years to turn in my car for a new one! Evan was great. He explained the different coverages and I didn't feel pressured to take any of them. It was such an easy experience. If you want superb service go to Herb Chambers Honda in Burlington. My mom has been going there since '91! More

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Lease of 2016 CR-V My rating is a 4.95 out of a possible 5.00. Sergio, my Honda representative was professional, courteous, well-informed and eager to help me in every w My rating is a 4.95 out of a possible 5.00. Sergio, my Honda representative was professional, courteous, well-informed and eager to help me in every way he could. The business end of the deal went quickly and very smoothly. All the financial combinations and possibilities were laid out concisely and in terms very easy to understand. Overall I could not be happier with the transaction. The 0.05 points deducted are for the last few items on the last page of the final checklist not being filled out (battery test, etc., and, although the window sticker claimed the price included a full tank of gas, my tank was at 1/2 full when I drove away. Both very minor details, but not perfect. However, Sergio's service was, indeed, perfect. Thank you, Herb Chambers Honda. More

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Trade in experience Sergio was extremely helpful with this trade in purchase. He gave us a number of options and pricing and made sure that we received the financing arra Sergio was extremely helpful with this trade in purchase. He gave us a number of options and pricing and made sure that we received the financing arrangement that worked best for our circumstances. More

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Professional, Cordial and Efficient I haven't bought a car since 2001 and didn't know what to expect. My salesman took me through the process step by step and eased my concerns. Answered I haven't bought a car since 2001 and didn't know what to expect. My salesman took me through the process step by step and eased my concerns. Answered all my questions and made the entire process very painless. I leased a 2016 Honda CRV w/AWD and 2 days later I on my way to the White Mountains for a few days of relaxation. I would highly recommend Herb Chambers Honda of Burlington for your next vehicle. More

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Best car-buying experience ever!! I bought my 2013 Civic from Sergio about 4 months ago, and it was the best car-buying experience I have ever had. Unlike other sales people I've dea I bought my 2013 Civic from Sergio about 4 months ago, and it was the best car-buying experience I have ever had. Unlike other sales people I've dealt with, he never pushed me in any way, just gave me the information and answered my questions, so I could make my own decision. It was quite refreshing! And last Saturday I brought my car in for service, and even though there was a pretty long line when I arrived, the staff was very efficient, so the wait was not as long as I thought it would be and my car was ready in a little over an hour! I will be back for service in the future and I will recommend the dealership to anyone I know looking for a new vehicle! More

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