Sergio Urquijo | Page 17

Customer Service as it should be! The Herb Chambers Burlington service facility is fantastic in all respects. They are attentive, helpful and incredibly friendly! I can not recommend t The Herb Chambers Burlington service facility is fantastic in all respects. They are attentive, helpful and incredibly friendly! I can not recommend them enough. Excellent service! More

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Nothing but Good Since I began my relationship with Herb Chambers Honda of Burlington, I have always dealt with Sergio Urquijo I have the highest respect for him. He Since I began my relationship with Herb Chambers Honda of Burlington, I have always dealt with Sergio Urquijo I have the highest respect for him. He is professional, knowledgeable, courteous, allows you to make up your own mind. More

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Positive Car Buying Experience Overall a very good experience. The sales people were very courteous, knowledgeable, and professional. They made the purchasing transaction streamli Overall a very good experience. The sales people were very courteous, knowledgeable, and professional. They made the purchasing transaction streamline and easy for me. Patrick S. in particular was excellent; I could not be happier with the job he did. On another note, I wish dealerships in general would stop with the high-pressure sales pitches regarding extended warranties. It's very annoying and insulting for a finance manager to pretend he cares about my welfare while he pushes these expensive warranties, which seldom benefit the consumer. One of the reasons I chose Honda was because of their great reputation for reliability. More

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All the employees go above and beyond to help with service. Herb Chambers and their employees care about the safety of my family. They all go out of their way to make sure our car is safe and up to date for ser Herb Chambers and their employees care about the safety of my family. They all go out of their way to make sure our car is safe and up to date for services. More

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A good experience It was a great day. I think I just got the best car. My family is very happy with it. I would buy from this dealership again It was a great day. I think I just got the best car. My family is very happy with it. I would buy from this dealership again More

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Excellent transaction! I had an excellent transaction, I appreciated the Smart pricing model, everyone I dealt with was professional and courteous, and I got the car with a I had an excellent transaction, I appreciated the Smart pricing model, everyone I dealt with was professional and courteous, and I got the car with a minimum of hassle. More

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Leasing a new car The salesperson I worked with was knowledgeable and gave me all the time I needed to make my decision. I was able to test drive the vehicle a number The salesperson I worked with was knowledgeable and gave me all the time I needed to make my decision. I was able to test drive the vehicle a number of times and once I was ready to lease the car the process was easy and fast. More

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fantastic Sergio rocks, he had my car ready for me without even knowing it was the one I wanted, color, style and make...... He truly knows his customers. Sergio rocks, he had my car ready for me without even knowing it was the one I wanted, color, style and make...... He truly knows his customers. More

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Exceptional service Brought my CRV in for a software update recall. The service department was extremely busy, but Jessica Johnson arranged for everything to be complete Brought my CRV in for a software update recall. The service department was extremely busy, but Jessica Johnson arranged for everything to be completed in a very quick manner. She is extremely courteous, professional and friendly. This is a great dealership. I will continue to drive there from New Hampshire for service and sales even though there are several Honda dealerships closer to my home. More

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Once a happy customer, now sincerely disappointed I've bought 2 Hondas from them now and have been going to no one else but them for service. First Honda was a great experience. I went with my God fat I've bought 2 Hondas from them now and have been going to no one else but them for service. First Honda was a great experience. I went with my God father who has been working with the dealership since the early 90's. Second Honda I bought I went by myself (a young woman) thinking I could trust the salesperson and ended up trading in my 2013 Honda I bought from them that I loved, for a 2015 (turned out to be DOWNGRADE) and I now pay DOUBLE the money for it. Talk about getting screwed. On top of that, the NEW car had a stain on the roof that I found after taking the car home. They took it in TWICE to remove the stain which never came out. After calling and emailing the person I bought the car from he finally responded with "you'll have to contact insert name here" no contact number even after I asked for it. Long story short, I've had the car over a year. The stain remains and they just FAILED me for my inspection sticker!!! How does a new car fail? Kid said I had a slightly cracked fog light that he wanted to charge me $300 to fix in order to pass it. ARE YOU KIDDING ME?!???! It was a Sunday and Phil who is always wonderful, pleasant and friendly unfortunately wasn't there. Phil gets 5 stars. Besides that, After my prepaid oil changes are up, I will not be returning to this establishment. I feel taken advantage of, walked over and screwed over not only by the sales department but now service too :( More

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