Serhan Alkan | Page 2

Experience was good small hiccup at pick up, but they were able to address quickly were able to address quickly More

by Jrsii2 Verified Customer Verified Customer

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I loved my experience at Kia of Leesburge especially my sales rep wynonna she was an exceptional rep that got us what we needed thanks wynonna sales rep wynonna she was an exceptional rep that got us what we needed thanks wynonna More

by lrnzhow1 Verified Customer Verified Customer

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My purchase was a pleasant experience,, things that used to take a few days can be accomplished in one visit. I appreciate the efficient professional staff. A job well done! to take a few days can be accomplished in one visit. I appreciate the efficient professional staff. A job well done! More

by kennethk.foster19 Verified Customer Verified Customer

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Dealership is courteous & efficient providing routine maintenance service. Recommended service items are clearly explained and written recommendations were provided. Recommendations were explained and n maintenance service. Recommended service items are clearly explained and written recommendations were provided. Recommendations were explained and no undue pressure experienced. All around visit was positive and accommodating. More

by edstuckysr Verified Customer Verified Customer

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My experience at Kia of Leesburg has been one of the most frustrating and disappointing car-buying experiences I’ve ever had. Over the course of two days, I have spent nearly 8 hours dealing with this dea frustrating and disappointing car-buying experiences I’ve ever had. Over the course of two days, I have spent nearly 8 hours dealing with this dealership, only to be met with constant runarounds, broken promises, and changing stories. I was repeatedly told that I was approved for a 2023 Kia with only $2,000 down. Then it became $3,000 down. After that, I was told I needed $12,000 down. Then I was told I needed a co-signer. Then the story changed again, and I was told the loan would need to be entirely in my mother’s name. The confusion didn’t stop there. My mother’s required down payment changed multiple times as well—from $3,000 to $5,000 and then back down to $4,000. To make matters worse, after all of these changes and wasted hours, they weren’t even talking about the original vehicle anymore. They switched us to a completely different vehicle, a Ford Edge. Talk about a slap in the face after being promised a 2023 Kia. What makes this experience even worse is that nobody clearly disclosed that the monthly payment would be $639 per month until my mother was already in the process of signing paperwork. That is a major detail that should have been discussed upfront. Instead, everything felt rushed, and there was very little effort made to ensure we fully understood the terms before moving forward. The communication throughout this entire process has been horrible. Every employee seemed to have a different answer, and nobody appeared to be on the same page. We were repeatedly given information that later turned out to be inaccurate, incomplete, or completely different from what we were originally told. It felt like every time we got close to a deal, the terms changed yet again. To make matters even worse, I arrived at the dealership today at approximately 10:30 a.m. and as I write this review it is now 5:14 p.m., and I am still sitting here. That is nearly seven hours in a single day, on top of the time I already spent during my previous visit. No customer should have to spend an entire day at a dealership only to be met with constantly changing numbers, surprise payment amounts, and last-minute changes to the deal. If Kia of Leesburg had been honest and transparent from the beginning, I could have respected that. Instead, my family and I were strung along for hours, given false expectations, and left feeling frustrated, misled, and completely undervalued as customers. I strongly encourage anyone considering doing business with Kia of Leesburg to get every promise, every payment amount, every approval, and every term in writing before wasting their time. Based on my experience, I would not recommend this dealership to anyone. More

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Staff at Kia in Leesburg were knowledgeable, friendly and polite. Service is great. Vehicle service was great. Truck was clean. polite. Service is great. Vehicle service was great. Truck was clean. More

by snappingturtle62 Verified Customer Verified Customer

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My service representative was very professional, courteous and understanding. He explained what work was to be done and approximately how long the service would take, and he delivered in the end. So courteous and understanding. He explained what work was to be done and approximately how long the service would take, and he delivered in the end. So, kudos to my service representative. Superior job! More

by jacksonjessie712 Verified Customer Verified Customer

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VERY HAPPY WITH THE SERVICE PERFORMED COULD HAVE BEEN A LITTLE FASTER ESPECIALLY WHEN YOU HAVE AN APPT LITTLE FASTER ESPECIALLY WHEN YOU HAVE AN APPT More

by Mustang Lover Verified Customer Verified Customer

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I scheduled an appointment for a diagnostic on my 2020 Ford Edge, which was purchased at this same dealership. I was told that they would not be able to do the diagnostic at this service center, but inste Ford Edge, which was purchased at this same dealership. I was told that they would not be able to do the diagnostic at this service center, but instead they would send my car to a local Ford dealership to perform the diagnostic. My appointment was on a Monday, and by Thursday my car had not moved from the same parking spot that I had left it in. No one communicated with me about the delay, or that no one had even started to look at my car. I had to call the service representative and ask for an update, which he tried to tell me that the car had been sent to the Ford dealership. I then informed him that I had left an airtag GPS locator in my car, and I knew that my car had not moved from where I left it. This caused my repair to be extremely delayed, and cost me several work days. More

by scrane Verified Customer Verified Customer

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Absolutely excellent dealership on top of their game in all departments. Having bought several cars from them I will be back when the time is right for my next vehicle. all departments. Having bought several cars from them I will be back when the time is right for my next vehicle. More

by afarchie18 Verified Customer Verified Customer

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