Serhan Alkan | Page 3

This dealer employs the practice of padding the invoice with a couple of mandatory items that do nothing but increase their bottom line: Their “Kia of Leesburg Advantage” is a bunch of dealer installed with a couple of mandatory items that do nothing but increase their bottom line: Their “Kia of Leesburg Advantage” is a bunch of dealer installed options, basically worth pennies, such as paint protection, headlight protection, interior and a/c spray, nitrogen, etc., etc., to the tune of $1,995.00! The “advantage” is definitely to the dealer, not the customer. Also, one of the items on the list was a “Welcome Kit + Car Care Products”, which I didn’t even receive! Another invoice add-on of theirs is the “dealer fee” of $1,200.00. Another dealer down the road charges $600.00 for this line item, and some actually don’t charge this, yet those that do will insist it is non-negotiable. The other incredulous thing they did was refuse to provide me with two key fobs. Common sense and customer service would dictate that all vehicles sold should come with two keys. I asked several times but they refused. The salesman was pleasant and professional, and the only reason for my not rating him 5 stars was his reluctance to insist the dealer provide me with two keys for the vehicle they sold me. More

by lovestranded Verified Customer Verified Customer

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it took a long time and the end result was a little higher price than what we hoped for higher price than what we hoped for More

by SANDRA.MORRISON56 Verified Customer Verified Customer

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Love the Car! It's was great price , Thanks for helping me to get the better rate and the lower monthly payments. I REALLY APPRECIATE IT! It's was great price , Thanks for helping me to get the better rate and the lower monthly payments. I REALLY APPRECIATE IT! More

by MAGZ Verified Customer Verified Customer

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Service was swift and on time. Courteous. Got the recalls done along with the oil change Courteous. Got the recalls done along with the oil change More

by JOFROST Verified Customer Verified Customer

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They were able to make things right. Hopefully next time that is not needed but in the end it worked out. Hopefully next time that is not needed but in the end it worked out. More

by allyreeves1011 Verified Customer Verified Customer

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Will Sharman is awesome. He is no xx, doesn’t push things you don’t need but will stress what you do need and why. I’ve had my car for 6 years and he’s always been honest and He is no xx, doesn’t push things you don’t need but will stress what you do need and why. I’ve had my car for 6 years and he’s always been honest and fair. No problem at all recommending him. He’s the best thing about the service dept. And Serhan Alkan is the best person in sales. When I trade in Serhan is the only person I’ll deal with. More

by SUGARKIST Verified Customer Verified Customer

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Good service, completed in a timely manner. Would recommend Kia to a friend. Would go back for service of my Kia Would recommend Kia to a friend. Would go back for service of my Kia More

by TERRI13 Verified Customer Verified Customer

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Knowledgeable, very nice, friendly, helpful, explain what you need, I was very impressed, would recommend my family and friends to them you need, I was very impressed, would recommend my family and friends to them More

by MBUGGS56 Verified Customer Verified Customer

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Everyone was very helpful to me, especially Laurie Perkins. I am very pleased with my purchase and I love my new vehicle even more than the last. Perkins. I am very pleased with my purchase and I love my new vehicle even more than the last. More

by JEANBEAM4 Verified Customer Verified Customer

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Serhan was very helpful. Serhan was very helpful. Serhan was very helpful. Serhan was very helpful. Serhan was very helpful. Serhan was very helpful. Serhan was very helpful. More

by rcfrench72 Verified Customer Verified Customer

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