Service Department | Page 61

Great Experience This dealership makes it very easy to get an appointment although unnecessary for routine maintenance. I arrived at 6:40 am (to beat #295 traffic). Th This dealership makes it very easy to get an appointment although unnecessary for routine maintenance. I arrived at 6:40 am (to beat #295 traffic). The service department does not open until 7:30 am but I was warmly greeted and happily ushered into the waiting room even though it was still in the process of being cleaned. All employees were friendly, pleasant and thoroughly explained what was to be done, and what was needed (two air filters required replacement). A recall item that I was not even aware of was fixed. Gabriel was patient and took the time to explain all that was done, even walking me to my cleanly washed and vacuumed car. This was my first time visiting the service department (and we have been Subaru owners for at least 7 years). I was impressed with the sparkling clean waiting area, stocked with drinks and snacks. I do not know the name of the gentleman who let me in at 6:40 am but he certainly earned my appreciation for the kind gesture. More

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A+ For the service department Had my Crosstrek hybrid towed in after it died on the way to work. These guys got the problem nailed down pretty quick, both of my batteries had died Had my Crosstrek hybrid towed in after it died on the way to work. These guys got the problem nailed down pretty quick, both of my batteries had died at the same time. They got the batteries in pretty fast and had me back on the way to work with no hassles. A special thanks to Steven Wall and Phil Porter for all the help! More

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Friendly, efficient and thorough They have a comfortable lounge area for waiting with snacks and an extensive selection of drinks. Everyone in the service department are friendly, ef They have a comfortable lounge area for waiting with snacks and an extensive selection of drinks. Everyone in the service department are friendly, efficient and extremely thorough in going over the work that was done and what will be coming up, for service, in the upcoming years. More

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Great place Sales and service staff are always friendly and helpful. Everyone try’s to make your visit pleasant and successful. Outstanding group of people who Sales and service staff are always friendly and helpful. Everyone try’s to make your visit pleasant and successful. Outstanding group of people who take pride in their work More

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Service Perfection I pulled into the service department for a regular scheduled maintenance visit and was greeted by a very pleasant service manager. the manager quickly I pulled into the service department for a regular scheduled maintenance visit and was greeted by a very pleasant service manager. the manager quickly pulled up my historical service records and detailed everything that was to be done during my visit. On top of this he provided an estimate of waiting time for the entire process which they literally hit to the minute ( amazing), the work was done to my satisfaction and the check out process was done very efficiently with them walking me to my vehicle to make sure i was happy with the courtesy washing they provide. I could not have been happier with the experience More

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Excellent Service! I came to have my oil changed and tires/rotated and my car battery was dead (or so I thought). This was the quickest service I have ever had at a Suba I came to have my oil changed and tires/rotated and my car battery was dead (or so I thought). This was the quickest service I have ever had at a Subaru dealership. I have been to the Savannah and Orange Park dealerships, and have literally had to wait for hours for an oil change. Ridiculous! All the employees I dealt with were extremely personable and helpful. I will be back. Thanks so much! More

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Great service experience Easy to schedule a service appointment, great service, staff is helpful, informative, and courteous. Great waiting area. They make getting my car serv Easy to schedule a service appointment, great service, staff is helpful, informative, and courteous. Great waiting area. They make getting my car serviced something to look forward to. Great for the car and great for me! More

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Easy way to get service Visit was good . Great service. Everything taken care of very well by Gabriel and Max in service. Two recalls and scheduled service for oil change Visit was good . Great service. Everything taken care of very well by Gabriel and Max in service. Two recalls and scheduled service for oil change, tire rotation and cabin air filter More

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Great experiences, 5 star service Nothing but great things to say from buying two Subarus (see Juan Hernandez!) to all of the service performed. This crew understands great customer s Nothing but great things to say from buying two Subarus (see Juan Hernandez!) to all of the service performed. This crew understands great customer service and is by far the best dealership experience I've had for any car I've owned. They changed my mind for the better regarding what you should expect from the typical dealership experience. Lookout other dealerships, the bar has been set high. The service department is top notch, professional, and attentive to your needs. You can't go wrong with Jennifer Becker, Phil Porter Jr., Kevin McCarthy, and Russell Hyatt helping you out. More

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Great Service, Very Little Time Service Department folks are always friendly, and courteous. The car comes back clean, and the work is finished quickly. I would recommend this dealer Service Department folks are always friendly, and courteous. The car comes back clean, and the work is finished quickly. I would recommend this dealership experience 5 out of 5 stars in just about every way possible. More

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