Service Department | Page 62

Great experiences, 5 star service Nothing but great things to say from buying two Subarus (see Juan Hernandez!) to all of the service performed. This crew understands great customer s Nothing but great things to say from buying two Subarus (see Juan Hernandez!) to all of the service performed. This crew understands great customer service and is by far the best dealership experience I've had for any car I've owned. They changed my mind for the better regarding what you should expect from the typical dealership experience. Lookout other dealerships, the bar has been set high. The service department is top notch, professional, and attentive to your needs. You can't go wrong with Jennifer Becker, Phil Porter Jr., Kevin McCarthy, and Russell Hyatt helping you out. More

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Great Service, Very Little Time Service Department folks are always friendly, and courteous. The car comes back clean, and the work is finished quickly. I would recommend this dealer Service Department folks are always friendly, and courteous. The car comes back clean, and the work is finished quickly. I would recommend this dealership experience 5 out of 5 stars in just about every way possible. More

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Patience with an "old lady" I have never bought a car by myself, ever. My salesman, Juan, deserves a "purple heart" for putting up with me! So patient, so ready to answer quest I have never bought a car by myself, ever. My salesman, Juan, deserves a "purple heart" for putting up with me! So patient, so ready to answer questions, made time for extra in-service on all the bells and whistles that I did not have on my previous car. Now, the time had come for the real test...the service department. I drove up for my 6000 mile oil change still with questions that the service manager patiently answered. I was made to feel important and that my questions were valid. The service was finished before I finished with the work I brought....wow!...that's a change. The technician went over what the service covered, I paid my bill, was walked to my now-washed-car and sent on my way with a smile!! More

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Great Service Department We've been coming to Subaru of Jacksonville for over ten years. They always do their best to exceed expectations. Today I noticed that my passenge We've been coming to Subaru of Jacksonville for over ten years. They always do their best to exceed expectations. Today I noticed that my passenger sideskirt was missing a clip, probably from my kids getting out of the car. They took care of me, no charge in under 5 minutes. More

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Express Service works exactly as advertised This is the second time I've used the Service Department of Subaru Jacksonville and the Express Service. Was in and out in a flash, plus left with a c This is the second time I've used the Service Department of Subaru Jacksonville and the Express Service. Was in and out in a flash, plus left with a clean car! More

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Fast and friendly Service faster than quoted. Professional with no attempts to upsell. Free car wash offered which is greatly appreciated. Subarus only require service Service faster than quoted. Professional with no attempts to upsell. Free car wash offered which is greatly appreciated. Subarus only require service every 6 months so the convenience is top rate. More

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Fantastic! Been a customer of this dealership for 12 years! I have been a customer of Subaru of Jacksonville for 12 years now having owned a 2008 Outback and currently own a 2014 Outback Limited. When we bought I have been a customer of Subaru of Jacksonville for 12 years now having owned a 2008 Outback and currently own a 2014 Outback Limited. When we bought our current Outback we swapped titles with our Daughter & Son-in-Law and traded in their 2005 Forester on our 2014 Outback. They still have our 2008 Outback & it is serviced by Subaru of Jacksonville! Always impressed with the level of service & customer appreciation by Subaru of Jacksonville. More

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Great dealership/great service department Just bought my 3rd vehicle from Subaru of Jacksonville. Great staff very helpful, great service department. Went in for an oil change and came out w Just bought my 3rd vehicle from Subaru of Jacksonville. Great staff very helpful, great service department. Went in for an oil change and came out with an Ascent. Very happy with the dealership and my encounters with them. More

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Great express service The express service where no appointment is wonderful especially since every other maintenance milestone recommended by Subaru is covered in the expre The express service where no appointment is wonderful especially since every other maintenance milestone recommended by Subaru is covered in the expresss service (oil change and tire rotation/alignment) but they also did a multi-point inspection and the free car wash which were a bonus for me. I usually try and make an appointment but the option to run in without an appointment was extremely convenient for me this time around. Waited like 35 minutes MAX and that was with the car wash, and the guest lobby is stocked with snacks, pop, water and coffee and free WiFi. Everyone in the service department is super friendly and accommodating and answered all the questions I had! More

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Great Experience After having my windshield replaced needed to have the eye sight feature reset. This was done in a timely fashion. The car washed cleaned and returned After having my windshield replaced needed to have the eye sight feature reset. This was done in a timely fashion. The car washed cleaned and returned in the time quoted. More

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