Service Department | Page 10

First person to arrive at Quick lane then told to drive around and get in a line so I’m 4th in line. I explained I was first when I pulled in and was told NO you were 2nd by the women (employee) whom I act around and get in a line so I’m 4th in line. I explained I was first when I pulled in and was told NO you were 2nd by the women (employee) whom I actually watched arrive. then it took over an hour and a half to get an oil change and inspection. I was then told my Rotars with 26000 miles on them needed to be replaced. Mind you I baby this truck and never Tow or Haul with it. I’ll have the rotars checked out by my mechanic friend and of course get back to Ford. Overall Quick Lane at this location is anything but Quick and the fact that they tried to tell me my brakes needed replacing even though they passed inspection is just another reason I won’t be back. It’s too bad because i finally thought I found a reputable dealer but o well I’ll just try Corteze now. Honestly when your employee tried correcting me when I knew when I arrived you lost me as a customer for ever. Kitty says there’s nothing we won’t do for you and Quick lane could use some customer service training. More

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I always have a great service team at the quick lane. They are friendly and attentive. Always done on time and never try to over sell. They are friendly and attentive. Always done on time and never try to over sell. More

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Nightmare, What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone ther What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone there More

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Fast professional service It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There w It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There was plenty of area to spread out in what used to be the showroom while waiting the work to be done. More

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The staff at Van Bortel Quick Lane are always friendly and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch! and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch! More

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Techs, service people, etc are always super helpful. Ended up needing a part. They said it would end up taking several hours so they drove me home (35 miles!), then picked me back up later when it was Ended up needing a part. They said it would end up taking several hours so they drove me home (35 miles!), then picked me back up later when it was finished. More

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Brought car in on Sat for NYS Insp. I had no appointment. It was Saturday and I needed to get Oil & Filter Change and NYS Inspection done, It was around 11:00 AM when I went to Quick Lane, and the service adv It was Saturday and I needed to get Oil & Filter Change and NYS Inspection done, It was around 11:00 AM when I went to Quick Lane, and the service advisor told me it would take three hours, I told her that was fine, I said I would wait in the waiting room. I watched TV, they had interesting shows on, so I was pretty occupied. They got the car serviced and NYS Inspected within the three hour time spam. I am very pleased. You have to understand that this was on a Saturday and without having scheduled an appointment, I consider this excellent service. I understand the reason for the long wait is because I needed a NYS Inspection and it could only be done by a Certified Technician. More

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Tom Anne and his team are outstanding! They made my service appointment very easy and always explain what’s involved with the repairs. I highly recommend them. service appointment very easy and always explain what’s involved with the repairs. I highly recommend them. More

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in one word the service at VANBORTEL is excellent! I really like the location and the red carpet service their makes me want to go back for anything my truck needs. really like the location and the red carpet service their makes me want to go back for anything my truck needs. More

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Brought my car in for repair on a Saturday without an appointment. The service staff were very helpful. Had the car diagnosed and repaired within two hours. Friendly, courteous and knowledgeable. appointment. The service staff were very helpful. Had the car diagnosed and repaired within two hours. Friendly, courteous and knowledgeable. More

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