Service Department
Service Department at Van Bortel Ford

Service Department | Page 11

Repairs & Service

Van Bortel Ford

71 Marsh Rd.
East Rochester, NY 14445

4.7
340 Reviews
4.7

340 Reviews

Write a Review

340 Reviews of Service Department

March 09, 2020

Dealership Rating
Employee Rating

VanBortei has been servicing my cars since 2004. Whether it is routine service or a major repair, I trust the service department recommendations and have them do the work. More

by Dave A.
Recommend Dealer
Yes
Mar 16, 2020

Van Bortel Ford responded

Thank you so much for your continued trust!

February 26, 2020

Dealership Rating
Employee Rating

Van Bortel Ford is a great place to have your car serviced. I had my oil and filter changed using Quick Lane. Within an hour it was done and I was on my way. More

by Jw43
Recommend Dealer
Yes

Other Employees Tagged: Thomas Brownyard

Feb 26, 2020

Van Bortel Ford responded

Excellent, thank you so much!

February 24, 2020

Dealership Rating
Employee Rating

Great people! Kitty’s crew is my nickname for them. Very professional and they listen to you carefully. By the way I’ve been very happy with the vehicle they suggested! More

by rushenergy56
Recommend Dealer
Yes

Other Employees Tagged: Jake McClelland , Alex Zielke

Feb 24, 2020

Van Bortel Ford responded

Thank you so much! Kitty's Crew is always here to help!

February 21, 2020

Dealership Rating
Employee Rating

I was very pleased with service. Courteous service. Waiting area is very comfortable. Service rep, Frank Capaldo was excellent. He kept me well informed in a kind and courteous manner. More

by bellencarr
Recommend Dealer
Yes

Other Employees Tagged: Paul Bowers

Feb 24, 2020

Van Bortel Ford responded

This is so great to hear, thank you so much for your 5-star rating and your trust in Van Bortel Ford!

February 17, 2020

Dealership Rating
Employee Rating

Always a pleasure when I drop off my vehicles before work. Porters are always friendly and remember me! The Service Advisors are the best, not to mention the techs are also the best! I wouldn't bring m More

by George1963
Recommend Dealer
Yes

Other Employees Tagged: Kelly and Frank

Feb 18, 2020

Van Bortel Ford responded

Perfect! This is the exact experience we strive for every day! Thank you so much for your continued trust!

February 13, 2020

Dealership Rating
Employee Rating

Replaced broken and leaking valve stem Was able to drive in without an appointment. Although a bit of a wait, the job was done professionally and reasonably priced. Worth the wait! More

by FordF250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2020

Van Bortel Ford responded

We are so glad to hear you are happy with your visit! Thank you so much!

February 08, 2020

Dealership Rating
Employee Rating

Fast, customer centered service. Comfortable waiting area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. More

by srbrewer
Recommend Dealer
Yes

Other Employees Tagged: Mark Hawkins , Paul Bowers

Feb 10, 2020

Van Bortel Ford responded

Thank you so much! We look forward to seeing you on your next visit!

February 06, 2020

Dealership Rating
Employee Rating

Oil Change and re-program interior lights. Fast, thorough and competitively priced. I will go back for my service needs. And, someday hopefully to buy a new truck. The re-programming of th More

by kayaktime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Bowers

Feb 10, 2020

Van Bortel Ford responded

Thank you so much! We look forward to assisting you with a truck when you are ready!

February 03, 2020

Dealership Rating
Employee Rating

As always, efficient, polite, professional staff. Also, waiting room is very user friendly with juice and other snacks. Choice of Fast Lane or regular Van Bortel service. More

by Happy customer
Recommend Dealer
Yes
Feb 03, 2020

Van Bortel Ford responded

Thank you so much for your continued trust and your feedback!

January 31, 2020

Dealership Rating
Employee Rating

I have been a customer for over 10 years and have always been treated so well. The time the dealership takes with you and the attention to detail they provide with each visit and transaction is very telling More

by Amyd0313
Recommend Dealer
Yes

Other Employees Tagged: Paul Bowers

Feb 03, 2020

Van Bortel Ford responded

Thank you so much for your continued trust over the years and your wonderful feedback!

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