Service Department | Page 16

Quick lane stop before road trip I purchased a used Lincoln from my neighbor, who always had his car serviced by Van Bortel. I stopped by the Quick Lane on a Thursday evening Igor an I purchased a used Lincoln from my neighbor, who always had his car serviced by Van Bortel. I stopped by the Quick Lane on a Thursday evening Igor an oil change and to have a new hub cap installed. The 2 young men who greeted me in the Quick Lane were very friendly and courteous and promised to look my car over after I explained I’d be driving to Pennsylvania the next day. In less than an hour, my car was ready to go and I couldn’t have been happier. I will bring my car to Van Bortel whenever it needs service and already recommended them to 3 friends. Thank you! More

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Great experience at dealership. Felt loved. Would definitely and have recommend van bortel to others. We Felt loved & price was right. Enjoyed snacks & drinks & surroundings . Car looked like ne Would definitely and have recommend van bortel to others. We Felt loved & price was right. Enjoyed snacks & drinks & surroundings . Car looked like new after wash More

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The gold standard for service experience I purchased my 2016 Ford Edge from another dealer, but didn't like the service. I switched to the team from Van Bortel and couldn't be happier. They a I purchased my 2016 Ford Edge from another dealer, but didn't like the service. I switched to the team from Van Bortel and couldn't be happier. They are always professional, give accurate time and price estimates, and most importantly, I feel like I can trust their advice. More

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Spa Experience at a Car Dealership I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew t I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew that I made the right decision after everything was done perfectly. What's more, there was follow up after the service was done and they didn't try to sell me on things that I didn't need. Thank you for an amazing experience More

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Great service I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the deale I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the dealership in less than 3 hours. Friendly, helpful service! More

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Already have several times Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy leas Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy lease in 2 years time is expired i will look to van bortel regarding my next lease. More

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Always aiming to please Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Havi Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Having purchased cars from Hoselton, Dorschel Auto Group, Mercedes Benz Of Rochester, and Porsche of Rochester, nobody comes close to treating us the way we are treated at Van Bortel! They have a new customer for life here!! More

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Service is everything ! Vanbortel Ford on Marsh Road is the only place I go ! I have purchased many cars from dealers in my life, this is the best ! I have purchased two cars Vanbortel Ford on Marsh Road is the only place I go ! I have purchased many cars from dealers in my life, this is the best ! I have purchased two cars from Vanbortel and contemplating my third ! Although the Ford product is good, it is all about the service. I get email alerts and discounts. The team is talented and excellent in customer Service. Bravo ! More

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Reputation is Founded! I had nothing but praise for my salesman Anthony and the Van Bortel experience. Respectful, excellent manners, informational concerning the car, effic I had nothing but praise for my salesman Anthony and the Van Bortel experience. Respectful, excellent manners, informational concerning the car, efficient, sold to my budget! Also I love having a key, not a fob to start my car. Thank you and yes, I will pass it on. More

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Best dealer in town Will never change dealers. Tommy is awesome. The friendliness and thoroughness is top notch. Will recommend this dealer to friends and family. Kee Will never change dealers. Tommy is awesome. The friendliness and thoroughness is top notch. Will recommend this dealer to friends and family. Keep up the great job. More

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