Service Department | Page 17

Easy and fast I feel like I can trust them to tell me what is wrong with my car. I have gone to mechanic who just keep guessing until the problem is fixed. Which co I feel like I can trust them to tell me what is wrong with my car. I have gone to mechanic who just keep guessing until the problem is fixed. Which cost more money and time in the long run they get it right on the frist try. More

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Super fast and efficient As soon as I entered the service center, I was pleasantly greeted and my truck was taken by the service team. Less that 30 min later, I was out the do As soon as I entered the service center, I was pleasantly greeted and my truck was taken by the service team. Less that 30 min later, I was out the door. I can’t say enough how amazing the service team at VanBortel is! More

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Maintenance and inspection As usual, I was taken care of promptly and also given notes on what may be needed in future such as tires. VanBortal will also match pricing on tires As usual, I was taken care of promptly and also given notes on what may be needed in future such as tires. VanBortal will also match pricing on tires so I’m sure I will be working with them again in a few months... More

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Service and oil change Called Van Bortel Gord to make appointment for 30,000 service and oil change. They said no appointment necessary, just stop in and it will be a short Called Van Bortel Gord to make appointment for 30,000 service and oil change. They said no appointment necessary, just stop in and it will be a short wait. So dropped off my 2017 Ford Escape, walked over to Landmark for lunch. Walked back and suv was ready. Very happy and friendly service!! More

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Routine maintenance Technicians and staff were very thorough and courteous. I always feel I can trust the reliable service received! Never feel taken advantage of. Very h Technicians and staff were very thorough and courteous. I always feel I can trust the reliable service received! Never feel taken advantage of. Very happy! More

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Experience was less than I expected I expected more attentive service from Van Bortel Ford service department. My prior dealings with service depts at Shepard Ford (Canandaigua, NY) an I expected more attentive service from Van Bortel Ford service department. My prior dealings with service depts at Shepard Ford (Canandaigua, NY) and Pallotta Ford (Wooster, OH) have been far better. My experience at Van Bortel started to slide after Adam the service representative didn’t call me when he said he would to let me know the status of my vehicle. When I called at mid day (I brought my vehicle in before 7.30 am, appointment made 2 weeks prior), I learned that no work had started on it yet. When I picked up my vehicle, I noticed driving home from the dealership that the hood had not been securely closed. I immediately called Van Bortel Service and let the manager Tom know about the hood issue. He was professional and said that he would take the issue up with the technician and would give me $50 off my next service. It’s difficult for me to recommend this Ford service dept, but at least the work that was done seems in order. More

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Repeat Customer I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super pri I just purchased my 5th truck here. Could not be happier, no pressure sales, great service team, knowledgeable parts staff. Great selection, super price ! Worth the drive ! More

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Overall good experience Having to wait for 1.5hrs to find that the vehicle had to be brought back the next day when a loaner car could be provided. Then when picking up the v Having to wait for 1.5hrs to find that the vehicle had to be brought back the next day when a loaner car could be provided. Then when picking up the vehicle found that wrong type of oil was used. Had to return yet again. More

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Great service VanBortel has always gone above and beyond in every service experience I 've had there. They are always courteous and explain things in a way that so VanBortel has always gone above and beyond in every service experience I 've had there. They are always courteous and explain things in a way that someone who is not car savvy can understand. More

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Always excellent consistent service VanBortle is the best for purchasing and service of vehicles. Been working with them since 2005. Have purchased 3 vehicles and wouldn’t consider goin VanBortle is the best for purchasing and service of vehicles. Been working with them since 2005. Have purchased 3 vehicles and wouldn’t consider going elsewhere More

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