Service Department | Page 25
Repairs & Service
Van Bortel Ford
71 Marsh Rd.
East Rochester, NY 14445
337 Reviews
Write a Review337 Reviews of Service Department
June 04, 2019
Problem solved Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. More
Other Employees Tagged: Mike and Andy
June 02, 2019
Would never go again Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed More
May 31, 2019
Great service Can't ask for more work was done on time what I wanted done professionally great people at the desk. All in all a great experience Can't ask for more work was done on time what I wanted done professionally great people at the desk. All in all a great experience More
May 30, 2019
The best of everything! Simply speaking, we have bought 3 cars at Van Bortel Ford. Our sales person is Steve Miller, that should say it all. We are and have been 100% happy! Simply speaking, we have bought 3 cars at Van Bortel Ford. Our sales person is Steve Miller, that should say it all. We are and have been 100% happy! More
Other Employees Tagged: Steve Miller
May 29, 2019
Terrific; As it always is! Ms. VanBortel's Mato is "There is nothing we won't do for you"; They truly strive to provide just that! From the Service Underwriter (Andy), Service Ms. VanBortel's Mato is "There is nothing we won't do for you"; They truly strive to provide just that! From the Service Underwriter (Andy), Service Mgr. (Tom), Sales Rep. (Steve); All engaged to resolve this situation. Speaking with Greg (Transmission Mechnic), he provided confidence that all would be righted. They fulfilled all that was stated to resolve the issue! Finest & Superior Customer Service in the region! More
Other Employees Tagged: Steve Miller , Andy, Greg & Steve
May 29, 2019
Staff The staff is amazing. Especially Frank and Kelly over in quick lane. They always have such great attitudes and keep me coming back !! The sales staff The staff is amazing. Especially Frank and Kelly over in quick lane. They always have such great attitudes and keep me coming back !! The sales staff is amazing. Paul sold me and my grandparents a car and we couldn’t be happier with the service and cars! More
Other Employees Tagged: Paul Bowers
May 28, 2019
Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the first scheduled Ford transmission scheduled maintenance is at 100k miles is it will need to be replace as standard wear and tear at 66K I got a lot of I am sorries , but also got a huge bill NEVER BUY A CAR FROM VAN BIRTEL TIM MULHALL More
May 28, 2019
Easy buying process I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the process. They were able to provide me with exactly what I was looking for. Pricing was reasonable compared to other dealerships and when I picked the vehicle up, there was one person who brought me through every detail of the vehicle and how it works. Overall, a pleasant experience. And a great ride! More
Other Employees Tagged: Steve Miller, Jake McClelland
May 28, 2019
I drove up for an oil change and was taken immediately! The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! T The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! Thanks to all! More

