Service Department | Page 26

Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the first scheduled Ford transmission scheduled maintenance is at 100k miles is it will need to be replace as standard wear and tear at 66K I got a lot of I am sorries , but also got a huge bill NEVER BUY A CAR FROM VAN BIRTEL TIM MULHALL More

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Easy buying process I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the process. They were able to provide me with exactly what I was looking for. Pricing was reasonable compared to other dealerships and when I picked the vehicle up, there was one person who brought me through every detail of the vehicle and how it works. Overall, a pleasant experience. And a great ride! More

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I drove up for an oil change and was taken immediately! The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! T The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! Thanks to all! More

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Awesome job Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. More

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RS service I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was sc I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was scheduled right away and provided a loner car. I was called during the repair with updates. This spring I discovered an oil leak related to the head gasket service. With one phone call I was booked and the car was back in for diagnostics. The source of the oil leak was determined and it was repaired as soon as parts were available. I was contacted with updates along the way and back into my car by the end of two weeks. Service department is very friendly and good about staying in touch. Got to meet the Texh working on the car too. A big thanks for figuring out what was wrong and getting me on the road. More

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As always, wonderful!, I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to dri I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to drive. More

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Great service department I had taken my truck to 2 other dealers and was told there was nothing wrong with it. I took it to Van Bortel and they immediately said there was a T I had taken my truck to 2 other dealers and was told there was nothing wrong with it. I took it to Van Bortel and they immediately said there was a Tech bulletin from Ford about it. The service manager drove my truck to verify the issue and that it was related to the Tech Bulletin. They scheduled an appointment and fixed the issue . Runs like new again! More

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Excellent service! Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance dep Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance departments both go above and beyond to assist with the sale. Service department has a high level of precision and protect the dignity of customers. More

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Great customer service Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. More

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Oil change helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire More

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