Service Department | Page 27

Fabulous Service! My family Has purchased at least 5 vehicles from Van Bortel Ford over the years. They are extremely professional, knowledgable, friendly, and courte My family Has purchased at least 5 vehicles from Van Bortel Ford over the years. They are extremely professional, knowledgable, friendly, and courteous . We do all of our service there as well. They always remember me and make me feel like family! More

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Good with a few issues though My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. Th My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. The repair took longer than expected, but it seems to have been fixed properly. Additional parts were needed which lengthened the wait, which honestly surprised me. This repair was done without an appointment it should be noted. If we waited for an appointment, it could have taken almost a month most likely. After picking up the truck, it was found to have two additional issues. One was a not/ disconnected hose in the turbo plumbing. Two, missing bolts that fasten the inner fender well to the truck. Neither issue would stop me from returning to this dealer. Kitty and her staff always take care of the customer. The same can not be said of many unfortunately. She trains her staff very well, and knows what it means to serve the public. More

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Quality service, if you can wait Van Bortel Ford does quality service for my 2015 Ford Fusion Hybrid. Their service pricing is fair, but not the lowest. They have far better customer Van Bortel Ford does quality service for my 2015 Ford Fusion Hybrid. Their service pricing is fair, but not the lowest. They have far better customer service than other Ford dealers in the area. But, you may have to wait longer for them to do the work as they are always busy. Always! More

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Sales and Service are Top Notch Everyone at Van Bortel Ford has treated myself, and my husband with the upmost respect. I had scheduled my 2014 Focus for it’s 90,000, checkup, with a Everyone at Van Bortel Ford has treated myself, and my husband with the upmost respect. I had scheduled my 2014 Focus for it’s 90,000, checkup, with a few minor concerns to be checked. Because my concerns were founded - clutch - service time would be must longer. I was given a car to drive due to this. As for sales, Dan Happ. new I would be in for service and gave me a call to see if I would like to look at some newer cars, with less mileage than my 90,000. I told him I would think about it and discuss it with my husband- Dan did not pressure me, he kindly let me know that he would be there while my car was being serviced. I truly respect the way everyone at Van Bortel cares and serves! Thank you, Deb Housel More

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Truck was ready when they said it would be They even did a job that was not scheduled but completed the task quickly. I really appreciated that. And they did a great job to boot. They even did a job that was not scheduled but completed the task quickly. I really appreciated that. And they did a great job to boot. More

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Top quality at fair prices! I'm always so pleased with the excellent service at van bortal ford. You can count on being welcomed and properly cared for every time you return. The I'm always so pleased with the excellent service at van bortal ford. You can count on being welcomed and properly cared for every time you return. The service technicians are knowledgeable and do a thorough repair or service each time. More

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Oil change Perfect all the way around The amount of time is acceptable Customer service is great Reasonable price That is all I have to say today Perfect all the way around The amount of time is acceptable Customer service is great Reasonable price That is all I have to say today More

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New car purchase Everyone we met was friendly and helpful. Dan Happ, our sales rep was 100% professional, knowledgeable and very helpful. His follow up has been great Everyone we met was friendly and helpful. Dan Happ, our sales rep was 100% professional, knowledgeable and very helpful. His follow up has been great as well. We are very happy. More

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Good service and price After I moved from Dallas to Rochester, I need to have my first 10k mi maintenance for me F150, after searched on google, I found Van Bortel has a gre After I moved from Dallas to Rochester, I need to have my first 10k mi maintenance for me F150, after searched on google, I found Van Bortel has a great review rate. Then I did the service there and the price is fair enough. I think I'll go Van Bortel from now on. More

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Fusion hybrid service Very thorough and helpful great service .I would recommend to get service from this service station/dealer for the Ford fusion hybrid any time great j Very thorough and helpful great service .I would recommend to get service from this service station/dealer for the Ford fusion hybrid any time great job . More

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