Service Department | Page 28
Repairs & Service
Van Bortel Ford
71 Marsh Rd.
East Rochester, NY 14445
337 Reviews
Write a Review337 Reviews of Service Department
April 15, 2019
Car issues with purge valve and door latch and ending up ha I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the f I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the future Thank you !! Van bortle👍😊 More
Other Employees Tagged: Steve Malin and Steve Smith
April 14, 2019
Very professional and always get the job done right Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! More
Other Employees Tagged: Steve Ruple
April 12, 2019
Question of service work I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twic I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twice before bringing it back there. More
Other Employees Tagged: Doug Hicks
April 10, 2019
Excellent, timely service. Service people were accommodating, rescheduling my appointment, offering shuttle service and ensured I had a loaner. Craig completed the intake and in Service people were accommodating, rescheduling my appointment, offering shuttle service and ensured I had a loaner. Craig completed the intake and informed me of what the work for the wheel barrings would entail and Kristan worked on acquiring a loaner vehicle . More
April 02, 2019
Great service! Always customer centric!! Even when it’s busy and that is often!! Service with a smile always!! Always explains service proved in detail. Very satisfi Always customer centric!! Even when it’s busy and that is often!! Service with a smile always!! Always explains service proved in detail. Very satisfied. More
March 22, 2019
Always a great experience at VanBortel Ford Friendly and knowledgeable staff, always kept me informed of my vehicle. I like it that they inform me of what’s going on with my car. Friendly and knowledgeable staff, always kept me informed of my vehicle. I like it that they inform me of what’s going on with my car. More
Other Employees Tagged: Kelly, and Frank
March 14, 2019
Excellent service Thomas Brownyard is ain excellent service advisor, he is friendly, courteous and he answered all my questions and concerns. Ryan Tellier change my oil Thomas Brownyard is ain excellent service advisor, he is friendly, courteous and he answered all my questions and concerns. Ryan Tellier change my oil & filter and serviced my 2018 Ford Focus SE, he did a great job. More
Other Employees Tagged: None
March 05, 2019
Good Fastlane service I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlan I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlane manager has always explained things clearly and offered reasonable options - great place. More
February 23, 2019
Quality work i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my t i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my tires in a few months. They got me in quickly and treated me with respect, talking me through all my questions. I have been a fan for a while -- Van Bortel has never disappointed me. More
February 19, 2019
Steve Miller is GREAT Steve Miller Is excellent and very easy to deal with. I’ve always felt he wanted me to get a good deal. Honest and trustworthy! Steve Miller Is excellent and very easy to deal with. I’ve always felt he wanted me to get a good deal. Honest and trustworthy! More
Other Employees Tagged: Steve Miller, Bryan Zemaitis

