Service Department | Page 29

Oil Change and Tire Rotation Tom and his crew provided fast and convenient service. Everyone was very professional and courteous ensuring that I was comfortable while I waited. Pr Tom and his crew provided fast and convenient service. Everyone was very professional and courteous ensuring that I was comfortable while I waited. Price was great and they provided me with a coupon. More

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Great customer service ! Great customer service. I was given a loaner vehicle to do the service work performed . I work was done faster than anticipated . Due to the w Great customer service. I was given a loaner vehicle to do the service work performed . I work was done faster than anticipated . Due to the winter storm I was able to keep the vehicle one more day to bring it back safely . More

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Excellent service, short wait, good coupons This is the best dealership I have ever found, especially with regards to my salesman, Steve Miller. This is the 4th vehicle I have gotten through St This is the best dealership I have ever found, especially with regards to my salesman, Steve Miller. This is the 4th vehicle I have gotten through Steve, and as long as he is there I will never go anywhere else. My wife also just bought a vehicle there, with Steve, and she, too is satisfied. More

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Dcf.sjf Always pleasurable to deal with. Service and shuttles delivered as promised and in a timely manner. Consistently adept at meeting schedules and needs. Always pleasurable to deal with. Service and shuttles delivered as promised and in a timely manner. Consistently adept at meeting schedules and needs. Willing to advise us of all or best possible options for service. Thank you. More

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Quick lane is not so quick Oil and rotation took one hour as first customer that day. Duration and cost dont balance in anyone’s favor. Somehow, speed up service please Oil and rotation took one hour as first customer that day. Duration and cost dont balance in anyone’s favor. Somehow, speed up service please More

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Overall excellent service.. VB has a good service department, but they have seemingly grown very fast in the past few years making it a challenge sometimes to get in and out with VB has a good service department, but they have seemingly grown very fast in the past few years making it a challenge sometimes to get in and out without leaving the vehicle there for most of the day for even simple quick lane services. Scheduled appointments are a little better, but for anything more than a std “the works” service, expect to drop off the vehicle and arrange for your own transportation unless it is a new vehicle purchased there for warranty service, as I believe that is usually when I’m offered a loaner. Recommendations to management include lending consideration to scaling up the facilities and service advisor and tech personnel. More

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Van Bortel Ford Service My appointment was scheduled for mid morning. I was advised about an hour to complete. Vehicle service was completed in a little less than an hour. As My appointment was scheduled for mid morning. I was advised about an hour to complete. Vehicle service was completed in a little less than an hour. As usual I was presented with a complete service status report, professionally done. More

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“Works” Service Service Dept. opened promptly at 6:30 AM which allowed me to stop without an appointment. Full services took 1-1/2 hours and advised of additional se Service Dept. opened promptly at 6:30 AM which allowed me to stop without an appointment. Full services took 1-1/2 hours and advised of additional service but I declined and they were fine with my decision. More

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2016 F150; 30k mile service; Seatbelt recall; brakes Service Tech (Andy) did good job. Need to return for new Visor (garage opener). Service VP (Tom Anne) does great job ensuring all items completed. Service Tech (Andy) did good job. Need to return for new Visor (garage opener). Service VP (Tom Anne) does great job ensuring all items completed. More

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I was extremely satisfied with the cordial Response . We are leaving on vacation in approximately one week Van Bortle was able to fit me in to their busy service schedule.The service manager Yanny was ver We are leaving on vacation in approximately one week Van Bortle was able to fit me in to their busy service schedule.The service manager Yanny was very helpful and cordial to get my problem fixed.I will be bringing future business service and otherwise back to Van Bortle they were extremely helpful. Thank you very much. More

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