Service Department | Page 29

Good Fastlane service I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlan I appreciate the service department, and especially Fastlane, at Van Bortel. I trust them, they are professional and very accommodating. The Fastlane manager has always explained things clearly and offered reasonable options - great place. More

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Quality work i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my t i went in for an oil change. They took care of tire rotation, fluids, etc., and did a thorough inspection. They pointed out that I should replace my tires in a few months. They got me in quickly and treated me with respect, talking me through all my questions. I have been a fan for a while -- Van Bortel has never disappointed me. More

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Steve Miller is GREAT Steve Miller Is excellent and very easy to deal with. I’ve always felt he wanted me to get a good deal. Honest and trustworthy! Steve Miller Is excellent and very easy to deal with. I’ve always felt he wanted me to get a good deal. Honest and trustworthy! More

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Oil Change and Tire Rotation Tom and his crew provided fast and convenient service. Everyone was very professional and courteous ensuring that I was comfortable while I waited. Pr Tom and his crew provided fast and convenient service. Everyone was very professional and courteous ensuring that I was comfortable while I waited. Price was great and they provided me with a coupon. More

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Great customer service ! Great customer service. I was given a loaner vehicle to do the service work performed . I work was done faster than anticipated . Due to the w Great customer service. I was given a loaner vehicle to do the service work performed . I work was done faster than anticipated . Due to the winter storm I was able to keep the vehicle one more day to bring it back safely . More

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Excellent service, short wait, good coupons This is the best dealership I have ever found, especially with regards to my salesman, Steve Miller. This is the 4th vehicle I have gotten through St This is the best dealership I have ever found, especially with regards to my salesman, Steve Miller. This is the 4th vehicle I have gotten through Steve, and as long as he is there I will never go anywhere else. My wife also just bought a vehicle there, with Steve, and she, too is satisfied. More

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Dcf.sjf Always pleasurable to deal with. Service and shuttles delivered as promised and in a timely manner. Consistently adept at meeting schedules and needs. Always pleasurable to deal with. Service and shuttles delivered as promised and in a timely manner. Consistently adept at meeting schedules and needs. Willing to advise us of all or best possible options for service. Thank you. More

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Quick lane is not so quick Oil and rotation took one hour as first customer that day. Duration and cost dont balance in anyone’s favor. Somehow, speed up service please Oil and rotation took one hour as first customer that day. Duration and cost dont balance in anyone’s favor. Somehow, speed up service please More

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Overall excellent service.. VB has a good service department, but they have seemingly grown very fast in the past few years making it a challenge sometimes to get in and out with VB has a good service department, but they have seemingly grown very fast in the past few years making it a challenge sometimes to get in and out without leaving the vehicle there for most of the day for even simple quick lane services. Scheduled appointments are a little better, but for anything more than a std “the works” service, expect to drop off the vehicle and arrange for your own transportation unless it is a new vehicle purchased there for warranty service, as I believe that is usually when I’m offered a loaner. Recommendations to management include lending consideration to scaling up the facilities and service advisor and tech personnel. More

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Van Bortel Ford Service My appointment was scheduled for mid morning. I was advised about an hour to complete. Vehicle service was completed in a little less than an hour. As My appointment was scheduled for mid morning. I was advised about an hour to complete. Vehicle service was completed in a little less than an hour. As usual I was presented with a complete service status report, professionally done. More

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