Service Department
Service Department at Van Bortel Ford

Service Department | Page 7

Repairs & Service

Van Bortel Ford

71 Marsh Rd.
East Rochester, NY 14445

4.7
337 Reviews
4.7

337 Reviews

Write a Review

337 Reviews of Service Department

May 26, 2021

Dealership Rating
Employee Rating

Nothing to say. Service was good workers were friendly. Work preformed was satisfactory. I like VanBortel for my car and for my repairs thank you More

by pmorse36
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

May 25, 2021

Dealership Rating
Employee Rating

We have always found Van Bortel service efficient, helpful , and the people friendly. Also, they are very careful to follow virus restrictions. We appreciate their notifying us the length of time the More

by Asearls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 21, 2021

Dealership Rating
Employee Rating

Consistently excellent service and fair pricing. Have been using Van Bortel for 15 plus years. Any time there has been an issue, they have been quick to resolve it. More

by Mgrzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Both employees in the QuickLane service department

May 12, 2021

Dealership Rating
Employee Rating

Always great service! Frank is always super helpful and great on keeping me up to date on the status of my car. He’s gone out of the way to be helpful and it’s greatly appreciated. More

by kimtvenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank

May 06, 2021

Dealership Rating
Employee Rating

The team took good care of both me and my car definitely going back when the need arises Place was clean and people very friendly More

by Kim C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig kept me well informed

May 01, 2021

Dealership Rating
Employee Rating

On time, no muss, no fuss and applied all applicable incentives and graded my vehicle in every charted area advising where additional attention is needed More

by ancompisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt German

April 27, 2021

Dealership Rating
Employee Rating

Although very busy at the time of my visit my service was completed in a reasonable amount of time. I was kept informed of the progress of my service. Excellent experience More

by Jlamy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 10, 2021

Dealership Rating
Employee Rating

The service was fine until I discovered the tech that took care of my truck damaged every wheel. Then the service manager said I was lying and that they didn't do it eventhough you can see clearly this w More

by Theo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

February 22, 2021

Dealership Rating
Employee Rating

I had to have a inspection and oil change. And was out in about 1 hour. They were so friendly and helpful. They also gave me a price for new tires that i will need soon. More

by rurwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Van Bortel Ford responded

Thank you so much for your recommendation!

February 06, 2021

Dealership Rating
Employee Rating

I had an appointment to have an oil and filter change and a warranty item replaced on my car. Doug Hicks is an excellent service advisor, He answered all my questions and concerns. I am very pleased More

by Jw43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Van Bortel Ford responded

Excellent, thank you so much!

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