337 Reviews of Service Department
February 03, 2021
Outstanding serviceThey do quality work at a fair Outstanding service They do quality work at a fair price They call you with updates to keep you informed The free loaner program is very convenien Outstanding service They do quality work at a fair price They call you with updates to keep you informed The free loaner program is very convenient too More
January 18, 2021
Great experience with service! We had a warranty issue with our van and the service department was great! I called to make an appointment and she was very nice and accommodating on the phone! They gave with our van and the service department was great! I called to make an appointment and she was very nice and accommodating on the phone! They gave us a loaner car while our van was in the shop. They called when our van was finished and gave us a detailed straight to the point explanation of what was wrong and how they fixed it! Thank you More
January 17, 2021
Very efficient, very good and fair prices for service with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. More
Other Employees Tagged: Matt German, Anthony Pagliaro
January 05, 2021
From sales to questions on how to use instruments on my new Escape to ordering new floor mats Excellent service, friendliest people there And they all said they are happy working there How often does new Escape to ordering new floor mats Excellent service, friendliest people there And they all said they are happy working there How often does all of the above happen! More
Other Employees Tagged: Paul Bowers
December 22, 2020
As always, the staff at Van Bortel go above and beyond the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complet the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complete. I can't remember my service advisor's name but he was excellent. More
Other Employees Tagged: Allen Hawkins, Leo Fiorica
December 01, 2020
Great service, honest and trustworthy staff. I had my snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my roto snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my rotors, which only have 10,000 miles on them, were perfectly fine as I expected. I’ve never had an issue with their service department. More
November 21, 2020
It is the only Ford dealership I will do business with, always have any questions answered, service department is very helpful any time I have been there. always have any questions answered, service department is very helpful any time I have been there. More
Other Employees Tagged: Allen Hawkins, Steve Miller
October 31, 2020
Always impressed with the friendliness and helpfulness of everyone. Work well done and explanation as well. Really helps to have shuttle service or car loaner everyone. Work well done and explanation as well. Really helps to have shuttle service or car loaner More
Other Employees Tagged: Cashiers
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