Service Department
Service Department at Van Bortel Ford

Service Department | Page 8

Repairs & Service

Van Bortel Ford

71 Marsh Rd.
East Rochester, NY 14445

4.7
337 Reviews
4.7

337 Reviews

Write a Review

337 Reviews of Service Department

February 03, 2021

Dealership Rating
Employee Rating

Outstanding serviceThey do quality work at a fair Outstanding service They do quality work at a fair price They call you with updates to keep you informed The free loaner program is very convenien More

by jeffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Van Bortel Ford responded

Thank you so so much!

January 18, 2021

Dealership Rating
Employee Rating

Great experience with service! We had a warranty issue with our van and the service department was great! I called to make an appointment and she was very nice and accommodating on the phone! They gave More

by Glitchchad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2021

Van Bortel Ford responded

We are so glad to hear it, thank you so much!

January 17, 2021

Dealership Rating
Employee Rating

Very efficient, very good and fair prices for service with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt German, Anthony Pagliaro

Jan 29, 2021

Van Bortel Ford responded

Excellent, thank you so much!

January 05, 2021

Dealership Rating
Employee Rating

My recent visit was for an oil change and tire rotation. They noticed a wiper blade was torn, so they replaced it. The service was excellent as usual . More

by Edgeowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2021

Van Bortel Ford responded

Excellent, thank you so much!

January 05, 2021

Dealership Rating
Employee Rating

From sales to questions on how to use instruments on my new Escape to ordering new floor mats Excellent service, friendliest people there And they all said they are happy working there How often does More

by Vvilla314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Bowers

Jan 29, 2021

Van Bortel Ford responded

Thank you so much!!

December 22, 2020

Dealership Rating
Employee Rating

As always, the staff at Van Bortel go above and beyond the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complet More

by vbplakehouse48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Hawkins, Leo Fiorica

Jan 29, 2021

Van Bortel Ford responded

Thank you so much!

December 01, 2020

Dealership Rating
Employee Rating

Great service, honest and trustworthy staff. I had my snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my roto More

by timraimy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2021

Van Bortel Ford responded

Excellent, thank you so much!

November 21, 2020

Dealership Rating
Employee Rating

It is the only Ford dealership I will do business with, always have any questions answered, service department is very helpful any time I have been there. More

by sventuro666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allen Hawkins, Steve Miller

November 12, 2020

Dealership Rating
Employee Rating

I have going to VanBortel since 2011. Have been very satisfied with the Quick Lane people I have dealt with. Very happy experience to workbeith More

by Jzirbes
Customer Service
Recommend Dealer
Yes
Nov 17, 2020

Van Bortel Ford responded

Thank you so much for your continued trust!

October 31, 2020

Dealership Rating
Employee Rating

Always impressed with the friendliness and helpfulness of everyone. Work well done and explanation as well. Really helps to have shuttle service or car loaner More

by pmaparadis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cashiers

Nov 17, 2020

Van Bortel Ford responded

Thank you so much!

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