Service Department | Page 20

The experience begins with scheduling, which was done with ease. I called the afternoon prior and was scheduled for 7:30 a.m., next morning. I was then assigned an adviser, who contacted me prior to doin with ease. I called the afternoon prior and was scheduled for 7:30 a.m., next morning. I was then assigned an adviser, who contacted me prior to doing any work I had not requested. He explained, in detail, why he would recommend filter changes and informed me of the cost. I agreed to proceed with his recommendation. He then asked if would be OK with me if the car was ready a half-hour later than my requested pick-up time. For me to get this kind of interactive service, a half-hour means nothing. The experience concludes with another phone call letting me know the car is ready. More

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My Navigation System suddenly stopped working. The dealership simply said that the car is a few months and 3000 miles over warranty, there was nothing they could do. To replace the unit would cost ov dealership simply said that the car is a few months and 3000 miles over warranty, there was nothing they could do. To replace the unit would cost over $2000 and they didn't even offer to help with the cost. I've been a loyal Toyota owner for over 25 years and I feel completely disrespected and unappreciated. Alan L Ross More

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I've been dealing with the service dept at this dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in dealership since 1981. Through the recent recession many dealerships struggled to sell cars. Toyota began to focus on their service departments in an effort to support their dealerships by upgraded the quality, service and customer experience. Amity Toyota is no exception. The place is always clean and the people in service can't be any friendlier. Many of the employees have been there a long time especially Tasha who is the Asst Svc. Mgr. Because of her and the professionalism of her staff I wouldn't go anywhere else! PS: The free bagels and coffee in the morning doesn't hurt the overall experience while you wait. Date of recent service: August 2, 2013 More

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Benny does a great job. I left a week ago completely unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition unsatisfied and he was able to not only make up for that experience but also exceede my expectations. He is a great employee and deserves recognition for his hard work and dedication. The only reason I did not give all 5's is because I felt the need to factor in the first poor experience. I will definitely be making all of my appointments with Benny in the future. More

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Friendly staff who greets immediately. Appointment was easy to make on line for routine service. Waiting room was clean and comfortable and wait time was short. My car was ready in less time then I was to easy to make on line for routine service. Waiting room was clean and comfortable and wait time was short. My car was ready in less time then I was told. More

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I purchased my car last August and a 2-month service plan came with it. I had some time Saturday morning and brought my car in for the 10,000 mile service without an appointment. I was treated courteously came with it. I had some time Saturday morning and brought my car in for the 10,000 mile service without an appointment. I was treated courteously and cheerfully all the same. My requests were honored and, since I needed to wait for the car, I was in and out in record time. I bring my car back to the service department because I know it will be well-taken care of. More

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I purchased my Camry one year ago and was very pleased with the customer service, attention and fair price I received at Atlantic Toyota. I have been back to Toyota's service department for oil changes a with the customer service, attention and fair price I received at Atlantic Toyota. I have been back to Toyota's service department for oil changes and basic maintenance and am always satisfied with the quality of service provided. Thank you. More

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Service is fast, with short wait time. All the people are friendly. Waiting area is comfortable. Competitive prices on services performed, they also accept all competitor coupons. I've been to other dealersh friendly. Waiting area is comfortable. Competitive prices on services performed, they also accept all competitor coupons. I've been to other dealerships for services, and I choose to come back to Atlantic Toyota even though it's further for me to travel to. More

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I am giving today's experience a very poor rating because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of because of the following: I was coming in for my 10,000 mile service visit... when I first arrived I was greeted by someone after about 10 minutes of waiting in my car (don't know his name or title) who took down the mileage, surveyed the car and instructed me to have a seat in the waiting room, which I did. After ONE HOUR of no one calling my name I went on a search for someone to speak to. I was instructed to speak with someone in the "corner" office. I met Mike Jaworski who then led me to his office when I told him I was waiting an hour and I had not been seen by a service adviser prior to this. (Mike Jaworski ended up being my service adviser for today) I told him I was upset about waiting so long and that I had a prior commitment to pick my brother up from the hospital directly after today's appointment. Mike was very apologetic; he then checked a sheet of paper where he told me that someone had crossed off my name and put a "check" mark, indicating that I was called and didn't respond. This was not true because I was listening very intently and my name was NEVER called. I didn't even fix a cup of coffee or visit the rest room because I didn't want to miss hearing my name. So I then returned to the waiting room for another hour; at which point I returned to Mike Jaworski and inquired as to why it was taking so long. He told me they were working on the car and that it was taking so long because they had to rotate the tires as well. He did apologize for the wait. So I went back to my seat and waited another half an hour; I couldn't find Mike so I asked if there was a manager available. After 2 1/2 hours, I spoke with Tasha Drew. At this point I was becoming very, very upset. Tasha first words were that she was not going to sit there and be "screamed at". (I wasn't screaming but I was upset so my voice was obviously elevated). I then said that I wasn't screaming at her but I was upset about the situation. She went to find out about my car and told me it was almost done but in speaking with her, she made reference to the fact that this service visit was under "Toyota Care" and that I wouldn't be charged. Am I to assume that if I was paying for todays visit I would have been treated better?? And I do "pay" for it with every monthly payment!! (Tasha did say she was going to "add-on" ONE free oil change after my Toyota Care is expired but I'm not sure I want to return to this dealer for my service visits.) My car was finally ready about 20 minutes later. By then I was there for 3 HOURS!! When I made the appointment I was told it should only take an hour. If this is what its like under Toyota "CARE," who would want it? Waiting three hours with an appointment is absurd. This was a simple oil change and tire rotation!! With the rude behavior and dismissive attitude of Tasha Drew toward my experience, you can bet that I would give second thoughts to A - recommending this dealership to anyone for anything, and B - getting my next car from them. More

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Benny was really friendly and professional. I had a really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would pr really poor experience with a different worker in the service department one time, so I was relieved to work with Benny this time around. I would probably request him in the future because of it. More

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