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Service Department
181 Reviews
Our Service department is dedicated to making our customers comfortable and their cars maintained and safe. We provide two waiting areas stocked with fresh coffee and donuts complimentary as well as other refreshments available. We have four service writers and 15 technicians, which includes three master techs, waiting to assist you.
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181 Reviews of Service Department
October 10, 2021
Great service great time I enjoy my Toyota RAV4 y’all have been great to work with. have been great to work with. More
by Yoya
Other Employees Tagged: Jimmy Conigliaro
October 05, 2021
I haven’t been back for a while but because I’m back working in Florence and I stand by my Toyota I came back to Florence Toyota for service. They were great - scheduled an appointment when I wanted it, working in Florence and I stand by my Toyota I came back to Florence Toyota for service. They were great - scheduled an appointment when I wanted it, I had a place to work while I waited and it was just a pleasant atmosphere. They even made me an appointment for my next check up already !! Hopefully my car will continue to run smoothly for several more years and Florence Toyota visits More
by Party Prius Momma
September 30, 2021
I have a hard time parting with money and am stubborn when it comes to what I want. I can be difficult 😜. Frankie was amazing and handle me like a pro. Thanks to the team at Florence Toyota for getting when it comes to what I want. I can be difficult 😜. Frankie was amazing and handle me like a pro. Thanks to the team at Florence Toyota for getting me everything I wanted and more! More
by Ceskp2
Other Employees Tagged: Frankie (Shaw) Parson
September 16, 2021
Gary Cooper is always going above and beyond for all of his customers!!!! You guys need more people in your department that goes this far to customers. his customers!!!! You guys need more people in your department that goes this far to customers. More
by gwashington
Other Employees Tagged: Jimmy Conigliaro
September 10, 2021
Normally I don’t go this far with these types of things but my experience with the dealership has been horrible. I have taken my car in thats still under warranty with 18,000 miles on it 5 times and still but my experience with the dealership has been horrible. I have taken my car in thats still under warranty with 18,000 miles on it 5 times and still no resolve. I have also spoken with the service manager and he basically tried to blame me for his service worker and advisor not communicating on why I came back in after a week. He also said to me that he has to side with his service guy😳. Why would I not explain why I’m returning a week later. This guy is completely uncaring. As a woman I feel like it’s sex discrimination. If I were a man this would have been resolved before 5 different visits. And I have been charged 3 different time based on guesses at to why my car is shaking at certain speeds. It’s a mess and I’m annoyed that I as a woman was not treated properly. Def feel taken advantage of. Smh More
by Keraashley
Other Employees Tagged: Jimmy Conigliaro
September 03, 2021
I bought a new set of Michelin tires two days ago. My brand new tires were filthy dirty, a lot worse than the ones I rolled In on. I expect better service than that. I was actually ashamed of the way the brand new tires were filthy dirty, a lot worse than the ones I rolled In on. I expect better service than that. I was actually ashamed of the way they looked (mud/dirt/cobwebs covered every tire. After a trip to the car wash and the purchase of cleaner, the tires now look great! Very disappointed in the lack of attention to details. More
by angielegrand
August 03, 2021
Great service and sales-competitive prices- they were a lot lower on battery than parts store-in and out 30 minutes-did free battery check right at check in- lot lower on battery than parts store-in and out 30 minutes-did free battery check right at check in- More
by Avalon
Other Employees Tagged: Jimmy Conigliaro
July 22, 2021
My service experience was awesome. Friendly staff and very short wait time. My car was ready in less than an hour. I would use this service department again in the future. very short wait time. My car was ready in less than an hour. I would use this service department again in the future. More
by Vanessa Bruce
July 11, 2021
The service I received from Florence Toyota's service department was wonderful. Although the individual I was scheduled to meet was not in, they made sure I was in and out in a timely manner and worked department was wonderful. Although the individual I was scheduled to meet was not in, they made sure I was in and out in a timely manner and worked to ensure that they covered everything in great detail for me. So friendly! More
by Lisa
