Service and Parts Department
Service and Parts Department at Sanders Ford Inc

Service and Parts Department | Page 2

Service

Sanders Ford Inc

1135 Lejeune Boulevard
Jacksonville, NC 28540

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126 Reviews
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126 Reviews

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126 Reviews of Service and Parts Department

July 19, 2023

Dealership Rating
Employee Rating

Service department is completely incompetent and end up doing more damage than fixing, if you want your vehicle damaged or ran out of fuel then by far 10 out of 10 take it to this dealership to get worked More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Flores , Ally McKee

Jul 25, 2023

Sanders Ford Inc responded

Hi there. I reached out to you on 7/19/23 privately as I have no contact info for you. I haven't heard anything back as of today 7/25/23. We strive to provide our customers with 1st class Service and Sales. We love to have feedback whether its good or bad to further assist on processes and employee coaching. 99.9% of the time we are able to correct any visit issue's or mistakes on our end to make things right. With the lack of response from such a terrible visit I have concerns to whether this is a legitimate survey taken by a customer in need. I left all my personal contact information on the private response if you indeed need assistance. I will be happy to assist you in any way. Mike Riggs Fixed Ops Director Swansboro/Jacksonville

Aug 01, 2023

Sanders Ford Inc responded

Thanks for reply. For someone to have such issue's with our service department I'm not sure why my Service Manager or myself haven't ever had the chance to help you. We have reached out and I still don't know what we worked on, or when. I guess it's much easier to bash us from behind a keyboard. I'm not sure why you didn't fix it yourself. It's apparent you have much more mechanical abilities than any Technician at any Ford dealership. As far as pricing, we are cheaper than any OEM brand within our area. After reading your post & response, I am perfectly fine with your decision to take your vehicle elsewhere. Good luck to whomever that would be. I'm sure they will regret the interaction. Thanks, Mike Riggs Fixed OPS Director Sanders Ford

Jul 27, 2023

David responded

This was not a one time occurrence and have continually been let down by sanders ford service department, in some instances other ford dealerships were paying yall to fix there mistake and when they got the quote from yall even they said the prices were outrageous and they helped me find somewhere reasonable, not to mention everytime i take a vehicle in to sanders ford service department i have to end up helping the "Ford Certified Techs" find the issue because they cant find it. It's always lovely walking in to such "amazing" customer service to talk to some snooty service advisors that wanna say my warranties arent covered by yall till i get in contact with McDavid ford all the way in Texas to tell your advisors theyre wrong. So I regret to inform you that there is absolutely nothing you can do to "make this up to me" because everytime your dealership causes more stress and damage to my property than good. You will never have my business or referrals ever again, I wouldnt trust this dealership to pick a pebble out of a tire tread of any vehicle.

July 08, 2023

Dealership Rating
Employee Rating

The second time to get car fixed for the same issue. The mechanic needs to get it fixed right the firts time More

by Nancy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Peterson, Darren Bailey , Valeri Parker, Ezra Ware, Ally mcgraw

May 11, 2023

Dealership Rating
Employee Rating

I liked the fact that the airbag was replaced in my driveway in about 15 minutes. More

by phillymomma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trisha Lauffer

May 08, 2023

Dealership Rating
Employee Rating

Pleasant, courteous, kind and professional staff (Governor and Bo). Great service! Service delivered as promised. More

by merijais2827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Governor and Bo

May 08, 2023

merijais2827 responded

Bo took care of my vehicle in a timely manner a few minutes ago. Gary entertained another customer and myself in the waiting area with a funny story and gave us water also. That is what you call great customer service!

April 26, 2023

Dealership Rating
Employee Rating

Very polite and quick to reply. Can count on them to help with anything we need. More

by redflutist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Flores , Trisha Lauffer

April 20, 2023

Dealership Rating
Employee Rating

Sanders Ford has been our family’s home for the last 10 years! From purchasing to service, they always go above and beyond! Truly family! Highly recommend! More

by Jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Flores, Steve Flores , Trisha Lauffer, Al Sirkin, Brittany Smith

April 17, 2023

Dealership Rating
Employee Rating

David was excellent and professional in every way We will definitely be back to buy another car. Cliff was also most helpful. Fantastic buying experience More

by Allen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Monaco

April 13, 2023

Dealership Rating
Employee Rating

They came to my home and did the repair and were done and gone in less than 30 minutes. Great service More

by Jnscott60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 05, 2023

Dealership Rating
Employee Rating

I take my car th Sanders or today they came to me because of the great service and pace in which they get the job done. It is my 2nd vehicle I purchased and have been very satisfied over the past 5 years. More

by Dsmithtruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Flores, Steve Flores , Jake Bailey, Steve Evilsizor, Trisha Lauffer, Al Sirkin, Brittany Smith

December 08, 2022

Dealership Rating
Employee Rating

Outstanding service and professional dealings with the sales staff, especially Randy Prater. He is a man you can trust!!! More

by Baddawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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