Service and Parts Department | Page 3

Sales is great but service is seriously lacking. I wouldn’t recommend service to anybody. It was the worst experience ever. They seem like they have no communication with employees and customers. I I wouldn’t recommend service to anybody. It was the worst experience ever. They seem like they have no communication with employees and customers. I turned my car in, an employee said they are going to do an inspection on it and see where it goes from there. I didn’t have a single call from anybody telling me the situation on my car. I turned it in Wednesday, Thursday was thanksgiving so I understand. Friday I didn’t hear anything “I called multiple times” Saturday is a Skelton crew so they couldn’t work on it. Monday I finally got my car back about hassling the service department. If it wasn’t for randy covering it I would never go back to the service department in Jacksonville. Just call the customer and tell them something literally anything. Y’all could have called me and told me the car will take a couple days. I would have been fine with that but I had to call from 2 to 5:30 on Wednesday just to hear they closed at 4:30 like really?? Learn customer service it’ll help y’all out. More

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I had a rear transmission problem with my car. My primary contact with Sanders Ford for this project was Jake. Although it took a little longer than expected due to things beyond anyone's control My primary contact with Sanders Ford for this project was Jake. Although it took a little longer than expected due to things beyond anyone's control (e.g., waiting for parts; the identification of a new problem after fixing the original problem, which may have contributed to the initial problem; and getting a replacement technician) Jake was SUPER, and answered all questions, and did his best to keep me informed. The members of the technical crew also did a FANTASTIC job on getting my car fixed. I am very happy :o) More

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I am new to the area and found scheduling and the in person service department to be clean, the staff nice and helpful. I will definitely use them again! person service department to be clean, the staff nice and helpful. I will definitely use them again! More

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I Chris Jones really like the sevices i receive evrytime i visit Sanders Ford for sevice on my Truck.and i give Mr Bailey Top Stars each and everytime i have visted.And i take my hate off to Mr Bailey..Tha i visit Sanders Ford for sevice on my Truck.and i give Mr Bailey Top Stars each and everytime i have visted.And i take my hate off to Mr Bailey..Thanks Again.To All. More

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Outstanding service and good custom service and I been a custom of sander ford since 1995 and I brought a used car two year ago and it running fine. Thank you for good service. custom of sander ford since 1995 and I brought a used car two year ago and it running fine. Thank you for good service. More

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Always a pleasure to have my vehicles serviced at Sanders Ford great friendly service from the Service department and Parts department to the Collision Center. Ford great friendly service from the Service department and Parts department to the Collision Center. More

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Came in for an oil change and was treated as a customer should be. Staff greeted me right away and my service adviser Lynnette Crow was very helpful in helping me apply my Ford Pass points. should be. Staff greeted me right away and my service adviser Lynnette Crow was very helpful in helping me apply my Ford Pass points. More

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Good afternoon, Not sure if the picture is the right Jeff, but I just had my 2014 Ford F150 serviced on 2 Jan 2021 and was helped by a Jeff in the service department. He was very supportive of my needs Jeff, but I just had my 2014 Ford F150 serviced on 2 Jan 2021 and was helped by a Jeff in the service department. He was very supportive of my needs and got me in and out as soon as possible with the support of a great team working in the bay area doing oil changes. A big thank you to Jeff and the entire team effort. Also DJ in the parts department was a great help with ordering parts for my 2013 Shelby GT500. Thank you all and have a great 2021. More

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Always punctual and professional! Sanders Ford is is the best place for Sales, Service, and parts with friendly staff and a plethora of knowledge from its staff! best place for Sales, Service, and parts with friendly staff and a plethora of knowledge from its staff! More

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I know that I’m missing some people but as a long time customer if I can’t do something myself I come here. You pay more but I’ve NEVER had an issue. Just bought a 2020 F-150, but still have my first car customer if I can’t do something myself I come here. You pay more but I’ve NEVER had an issue. Just bought a 2020 F-150, but still have my first car a 2005 Crown Victoria (which is ford crate motor coyote swapped now) and I’ve ordered a good portion of parts from Sanders. My wife and I have DoD orders back west and I’ve never encountered another ford dealer at the same level of service quality and pricing. Just got some tires for her truck before the big move and Jake who I had never worked with (usually Al who is legit/awesome btw) but I didn’t see him when I walked in and the new experience from him (Jake) was on par with my previous experiences. Great to meet Jake and happy to continue to report that I’ll be trusting Sanders in the future and that the last 15 years indeed has been consistent. Those who weren’t rated I hadn’t interacted with but I have had ZERO issues. More

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