Seth Sonstein | Page 51

Bob Baker Subaru Our Salesperson Hugh was excellent. This was our 2nd visit to Bob Baker Subaru, and I have to say, Hugh's attention, customer service, follow through, Our Salesperson Hugh was excellent. This was our 2nd visit to Bob Baker Subaru, and I have to say, Hugh's attention, customer service, follow through, and time spent was the reason for the high rating. I only say 4 because our 1st visit resulted in a promise of a call back from a salesperson other than Hugh to call us once they get the car we came to see in, but this never happened. Huge erased that entirely, and negotiated a trade with another dealer to get us the car, and even drove there himself to get it for us. More

by Tim E Verified Customer Verified Customer

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Friendly and knowledgeable Sales Rep I had a great experience purchasing our new Subaru Outback. Very straightforward process and everyone was very helpful. The sales people were frie I had a great experience purchasing our new Subaru Outback. Very straightforward process and everyone was very helpful. The sales people were friendly and could answer all our questions. More

by nhpetunia Verified Customer Verified Customer

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Pushy sales Lots of back and forth with the "manager" during the sales process. Why can't you just offer the best deal from the start? Tried to sell lots of add Lots of back and forth with the "manager" during the sales process. Why can't you just offer the best deal from the start? Tried to sell lots of addons after the fact and they were surprised when I refused all of them. More

by Anonymous Verified Customer Verified Customer

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Good experience Hugh was the sales representative helping my wife and myself in the entire process of our new Subaru. He answered every single question I made, great Hugh was the sales representative helping my wife and myself in the entire process of our new Subaru. He answered every single question I made, great job in any aspect. Kudos for Hugh. The finance process was a bit painful because of the time we had to wait to sign paperwork, but nothing is perfect. Overall good experience, Thanks Bob Baker Carlsbad. More

by sd.rosorioll Verified Customer Verified Customer

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Great and easy experience I was at the dealership for a service on my 2017 Subaru Outback. While I was waiting I thought I would proceed on my next Outback because my lease was I was at the dealership for a service on my 2017 Subaru Outback. While I was waiting I thought I would proceed on my next Outback because my lease was almost up. Hugh expedite the process and I drove home with a 2019 Outback. Great working with the staff at Bob Baker! More

by robinsroulette Verified Customer Verified Customer

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Excellence service, will definitely come back Hugh could not have done more to have made my experience any better. Professional, timely, attentive, and made me feel right at home as I signed up fo Hugh could not have done more to have made my experience any better. Professional, timely, attentive, and made me feel right at home as I signed up for my second VW! Amazing that I was able to walk in, be shown all the features of the car I wanted and then financed in just short of 30 minutes. Brilliant! More

by jamie.hammond Verified Customer Verified Customer

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Great Experience! I was very specific regarding the car I wanted, which for some reason was difficult to find. Josh Perry was tireless in his search and finally found m I was very specific regarding the car I wanted, which for some reason was difficult to find. Josh Perry was tireless in his search and finally found my car. Seth and Nathan were instrumental, too, in helping to realize my dream. Thanks, Josh, Seth, and Nathan. More

by Diane Verified Customer Verified Customer

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Jim is the best He is the best salesman I have ever worked with. He was extreme patient and helped me understand the car buying process. Thank you Jim M He is the best salesman I have ever worked with. He was extreme patient and helped me understand the car buying process. Thank you Jim M More

by SSALEHI.SARA Verified Customer Verified Customer

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Really good experience, low pressure, high quality I gave it this because I went shopping across several dealerships and car brands. Started with this one, and ended here, and throughout found it to be I gave it this because I went shopping across several dealerships and car brands. Started with this one, and ended here, and throughout found it to be low pressure value add experience. More

by drmarlaire Verified Customer Verified Customer

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Long, and frustrating I went in to get a brand new Sti and took me four days to get it. The sales manager, I didn’t catch his name, didn’t let us take the car the same day I went in to get a brand new Sti and took me four days to get it. The sales manager, I didn’t catch his name, didn’t let us take the car the same day we signed the papers because we needed proof of a car we payed off even though it had nothing to do with the car we were trying to purchase and had us return 4 times because the papers we brought didn’t have enough information to proved we paid off the veichle. But the two salesman bailey and Jose were very nice and great people. Just wish the sales manager didn’t play games with us. More

by padilla.david62 Verified Customer Verified Customer

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