Shae Harvey | Page 5

Service department rip off! Took my truck in to them due to a airbag recall. I figured while it was there I cld get the gate latch fixed due to it cracking a couple weeks ago an Took my truck in to them due to a airbag recall. I figured while it was there I cld get the gate latch fixed due to it cracking a couple weeks ago and haven't had time to fix it myself. The service department wanted to charge me $180 to diagnose the problem with the latch, which was clear as day what the problem was. Then wanted to charge me $200 to replace the latch. I just ordered the part for $25 and going to do it myself, saving me over $350. Rip off artist! More

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Going above and beyond I scheduled an oil change with Dahl Ford for 06/14/19. My vehicle, a 1918 EcoSport, has the Xylan coating and is warrantied against damage. Another I scheduled an oil change with Dahl Ford for 06/14/19. My vehicle, a 1918 EcoSport, has the Xylan coating and is warrantied against damage. Another vehicle put a scratch on one of my doors, so when I went in for the oil change I asked to have it repaired. The body tech came over to me and said it covers dings, not scratches. He checked it out and repaired it for me anyway free of charge. I appreciate that he did something for me that he didn't have to do. He helped me maintain the value of my vehicle. He recognized that it was important to me, and took time from his other tasks to address that concern. More

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service The people in the service area were prompt and friendly. My truck was done in the time they estimated. When I requested another key be made they said The people in the service area were prompt and friendly. My truck was done in the time they estimated. When I requested another key be made they said "No problem" and gave the options that were available. Problem solved :) More

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Great service depaertment I had new tires installed, an alignment and an oil change. Everyone there is very friendly and they did a great job as usual. They even washed my ca I had new tires installed, an alignment and an oil change. Everyone there is very friendly and they did a great job as usual. They even washed my car! More

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Excellent! I showed up a week early for my appointment and they were able to accommodate and fit me into their busy schedule so I didn't have to drive 40mins bac I showed up a week early for my appointment and they were able to accommodate and fit me into their busy schedule so I didn't have to drive 40mins back the following week. They never made me feel bad about my mistake! Shae was very helpful and personable! Thank you! More

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5 years of solid service I have worked with this group for the 5 years I have had my Explorer and they are honest and caring people who want to help their customers first and I have worked with this group for the 5 years I have had my Explorer and they are honest and caring people who want to help their customers first and foremost. I always enjoy bringing my car in because I know it will be treated well and at a fair cost. More

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Excellent Service For Many Years! As President and Executive Director of this Ministry, it is my sincere pleasure to recommend Dahl Ford in Davenport, Iowa for all of your automotive n As President and Executive Director of this Ministry, it is my sincere pleasure to recommend Dahl Ford in Davenport, Iowa for all of your automotive needs! Over the years, I have spent thousands of dollars on service for my personal vehicle, and Dahl Ford is worth every penny! Dan, Ian, and all of the service team are quite friendly, knowledgeable, and work with me to fit and accomodate my very busy schedule. They have all gone far beyond what one would normally expect in customer service, in fact, they keep me apprised as to what is needed for both normal maintenance, and, other special issues. They certainly are excellent, because if they can keep a thirtten year old car running like a top, they deserve my business! +Pastor Richard L. Sorrentino President and Executive Director New Hope in Christ Mnistries More

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Meeting expectations When it seems like everything you do is met with frustrations, it is a pleasant experience to find a place that does what they say, when they say it w When it seems like everything you do is met with frustrations, it is a pleasant experience to find a place that does what they say, when they say it will be done, and without any hassles. My service was complete well within the time estimated and the staff goes out of their way to ensure everything is ready to go and you do not leave with any questions. Please, keep up your "Customer First" attitude. More

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Great service Had to come in for tire replacement without an appointment, they were able to get me in in a reasonable amount of time, didn't have too long a wait Had to come in for tire replacement without an appointment, they were able to get me in in a reasonable amount of time, didn't have too long a wait More

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