Shae Harvey

My routine oil change took much too long. I took my automobile in for a routine oil change which ought not to have taken more than half an hour. When I arrived I was told that it would take I took my automobile in for a routine oil change which ought not to have taken more than half an hour. When I arrived I was told that it would take an hour - without any explanation as to why it would take so long. The waiting area was full, which was not a good sign. An hour floated by and then another hour. All told, my routine oil change required two hours, which ate into my work day. More

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April in the service department is great! Pleasant experience with every Dahl employee I interacted with. My vehicle issue was fixed and I was very satisfied as a customer! Five stars++++ Pleasant experience with every Dahl employee I interacted with. My vehicle issue was fixed and I was very satisfied as a customer! Five stars++++ More

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They were able to figure what was wrong quickly and get the job done in a short time. They also checked my truck and found another problem and were able to take care of it also. the job done in a short time. They also checked my truck and found another problem and were able to take care of it also. More

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Dahl Ford rocks they have always treated me like a valued customer. I have been doing business with them for 30 years. What a great dealership. customer. I have been doing business with them for 30 years. What a great dealership. More

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Very helpful so far. X x x x x x x x xc c c m. Good X x x x x x x x xc c c m. Good More

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Service dept needs more training. I was told that the body shop would come over while my explorer was being serviced for a recall. Not true. I had to do that myself. I was told by I was told that the body shop would come over while my explorer was being serviced for a recall. Not true. I had to do that myself. I was told by the service dept would call be back because the didn’t know if they could service the two recalls I have. Well 3 days later no one called me back. Huh!! I called them again. Then when I picked up my car No receipt that told me what they did. A lot of room for improvement. Poor customer service. When you question them. They just get mad at you. More

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Dahl ford has always treated me very well. I was scheduled service today to check my 12 volt battery and sensor which according to Ford has been causing sync 4a updates to fail. Everything che I was scheduled service today to check my 12 volt battery and sensor which according to Ford has been causing sync 4a updates to fail. Everything checked out well, I was told my truck had the most current sync update that was available to them even though there are newer update available for the lightning. Contacting ford once again I discovered that ford doesn't make the new updates available to the dealer when they first come out. I told the Ford representative the dealers should have these updates available to them the moment they are available. Hopefully this will be the norm in the future. If a customer has trouble with OTA updates the could go to their dealership to get them pushed. At this point the dealerships hands are tie & can only push updates that ford makes available to them even though there are newer updates. Dahl ford does an excellent job even with the restrictions ford puts on their dealers. More

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April in Service does a outstanding job. Was very timely and attentive in taking care of my service needs! Dan wich is also great at getting my truck serviced. Can’t say I would go anywhere Was very timely and attentive in taking care of my service needs! Dan wich is also great at getting my truck serviced. Can’t say I would go anywhere else because the service staff there is excellent More

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Got me in right away, extremely fast and easy service! Great customer service and pricing! Great customer service and pricing! More

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They were very prompt in keeping me up to date on my daughters car repair as I live approximately 4 hours away. They are very thorough as hidden damage was discovered during the repair and contacted me daughters car repair as I live approximately 4 hours away. They are very thorough as hidden damage was discovered during the repair and contacted me immediately.nice to know that she now has a place to go if needed while attending school. A greatful dad More

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