Shai Nadav | Page 6

I had a very negative experience at the dealership. When I first called up, they told me there were no appointments for them to take my car in. They told me I could drop it off and maybe they would loo When I first called up, they told me there were no appointments for them to take my car in. They told me I could drop it off and maybe they would look at it in a week. They also said to me if there's an issue, just have the car towed in. Like this is no big deal and of no expense.I wasn't looking for an immediate appointment so then I said you have no appointments in the future where they then offered me an appointment Two weeks from that date. I had no issue with this, but I did ask to please have a loaner car not a rental car. My last experience with getting a rental car was very poor and I stressed this in my phone call. They told me to call the dealership the day before my appointment to make sure there was a loaner car. I called the dealership the morning before my appointment and they assured me I would have a loaner car but when I went in the next day to drop my car off, they said they had no record of me even asking to have a Rental or loaner car. While waiting to try and rectify this situation, I overheard the women in the side office telling the associate helping me Oh well to bad tell her there's nothing we can do. I'm sorry, but that is not how you treat a customer. This frustrated me more Upon hearing them talking about me. I was not the one that made the mistake. I did everything they asked me to when I initially called two weeks prior to my appointment.A man by the name of Shai Tried to make the situation better by offering to drop a loaner car at my house when it became available and picking up my car for service then. I agreed to that after wasting half my morning at the dealership. They picked my car up on a Wednesday and then called me two days later on Friday to let me know that they were going to put the car up again on Monday and they would give me a call then. I never heard from them Monday, but I was trying to be patient and I waited until Thursday, which was now eight days after they initially got my car with only one update almost a week prior when I called on Thursday. I was told that the person dealing with my car was not in the office and that nobody could give me an update until he returned the next day. I don't quite understand why no one else in the service center could give me an update on my car but again I tried to be patient being that I had a loaner car. The next day I waited until 1 o'clock and then decided to call for an update as the associate handling my case had still not called me back. He then told me that they were looking to put a new battery in my car and check the suspension. When I dropped the car off, I told him the issue was a squeaking noise and the stability track light had gone on and said it needed to be serviced. Upon telling the associate this, he acted quite surprised like he had no idea why my car was there. This is now 10 days after initial drop off. About 40 minutes later he called me and told me that my car was ready. When I came to pick my car up, they told me the car would be brought around shortly. I patiently waited 30 minutes for my car and then checked in to see what the delay was. They walked into the office and took my keys off the wall and said that nobody ever went to go get the car. So I was there 45 minutes after my paperwork was complete before they even brought my car to me. Needless to say this was a very negative experience from the moment I called for the initial appointment I was treated very rudely on the phone and when I dropped the car off, I was treated very poorly by the girl at the front desk. Not to mention the women that decided to talk about me in the side room. As a customer that had their car in this dealership for just shy of two weeks, I believe I was very patient through it all. But I will definitely think twice about ever returning here. Or buying another Cadillac for that matter. More

by jenbny27 Verified Customer Verified Customer

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Very professional. Pat is like family.the service department always gives me great service. I have been buying cars from paul conte cadillac for 35 years Pat is like family.the service department always gives me great service. I have been buying cars from paul conte cadillac for 35 years More

by AULETA Verified Customer Verified Customer

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I flew in from Ohio, they paid for transportation from the airport to their dealership. Ended up having a small problem with the vehicle I was purchasing but they were completely honest with me and actual the airport to their dealership. Ended up having a small problem with the vehicle I was purchasing but they were completely honest with me and actually had guys work overtime while I waited for the vehicle. I would certainly recommend them to anyone. They were honest and straight forward throughout the whole process. The mechanics were outstanding!!! More

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What can I say great service every time I bring my car or suv in. suv in. More

by AVALANCHE2002 Verified Customer Verified Customer

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always great service. Ryan, as well as all other service people, is terrific. Terrific dealership Ryan, as well as all other service people, is terrific. Terrific dealership More

by Suzanne5160 Verified Customer Verified Customer

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Dependable ,timely repairs at a reasonable cost and the staff is the best..Mr.L.Downing staff is the best..Mr.L.Downing More

by DOWNY6249 Verified Customer Verified Customer

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Every one is very friendly. they get you In and out in a reasonable amount of time they get you In and out in a reasonable amount of time More

by patrissi13 Verified Customer Verified Customer

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Excellent work highly recommended 👍 Very professional work always on time I am a costumer for year. professional work always on time I am a costumer for year. More

by carlosjp079 Verified Customer Verified Customer

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Very professional friendly took care of me and my vehicle in a timely friendly manner. in a timely friendly manner. More

by JNULTY59 Verified Customer Verified Customer

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I gave been buying cars from Conte Cadillac since 2017. The sales representatives are easy to work with. The service department especially Ryan is helpful and quick to get you in and out. The sales representatives are easy to work with. The service department especially Ryan is helpful and quick to get you in and out. More

by gsilvis1013 Verified Customer Verified Customer

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