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Shane Atkins
Refer Me
163 Reviews
163 Reviews of Shane Atkins
May 01, 2018
Great dealership all the way around. Shane is always professional, courteous and knowledgeable. The service on my vehicle has always been top notch and wouldn't think of taking my Audi a Shane is always professional, courteous and knowledgeable. The service on my vehicle has always been top notch and wouldn't think of taking my Audi anywhere else. More
by RREYES4
Verified Customer
Helpful 
April 30, 2018
Always treated well I've never had any complaints about the treatment I receive from the service staff at Fresno Audi: someone always meets me within seconds after I pul I've never had any complaints about the treatment I receive from the service staff at Fresno Audi: someone always meets me within seconds after I pull up; the service rep is courteous and explains the work to be done; something to drink is always offered before I leave the service rep's desk; and, the service rep (usually Shane Atkins) makes at least two visits to the waiting area to keep me apprised of the work being done on my car. My only complaint is that it's expensive. However, I know the work is being done correctly and the dealership will stand behind the work if there are ever any issues. More
by SACBOBIO
Other Employees Tagged: Daniel Buono
April 28, 2018
40,000 Mile Check Made So Easy Our scheduled 40,000 mile check went without a hitch. We were given a loaner, the service took all day so we returned to our nearby home. Later that a Our scheduled 40,000 mile check went without a hitch. We were given a loaner, the service took all day so we returned to our nearby home. Later that afternoon Shane Atkins called said everything had been completed and the car would be ready, as promised the following day. The car was serviced and washed! Shane made this process very easy, keep us informed of what was going to be done and also let up know of upcoming items that we may have to deal with. I so appreciate Shane and the master mechanics that keep us safe and running. Shane is never to tired or exasperated with me to walk me through minor ( ie: setting the clock😊) tech problems over the phone. Thank you Shane Atkins and Fresno Prorsche Dealership. More
by KATHNSON
April 27, 2018
Peace of mind For years the service department has been truly exceptional! The best service period. Everyone is always courteous, knowledgable, and goes above and b For years the service department has been truly exceptional! The best service period. Everyone is always courteous, knowledgable, and goes above and beyond. I always know I’m going to be taken care of with ease. I woukd buy another Audi simply because of this service department. More
by MISS_WRIGHT88
Other Employees Tagged: Hugo Gutierrez, Bryan Serpa, Jesse Calles , Daniel Buono, Avery Jennings, Tyler Norman, All the employees whose names I don’t know!
April 27, 2018
Porsche Service is a notch better than you would expect from Porsche service is great everything that you expect and then some. They really work as a team under Dan’s toolage. I love that you call back and the Porsche service is great everything that you expect and then some. They really work as a team under Dan’s toolage. I love that you call back and they all seem to know the status of your car. More
by wcarveth
Other Employees Tagged: Hugo Gutierrez, Bryan Serpa , Daniel Buono
April 26, 2018
Efficient and Quality Service Love this dealership. Shane always takes great care in explaining service options. He is a great communicator and my car is always in super conditio Love this dealership. Shane always takes great care in explaining service options. He is a great communicator and my car is always in super condition when I drive away. More
by tpitta
April 26, 2018
Professional and courteous Shane Atkins is an excellent service advisor. Shane took the time to answer my questions and he’s familiar with how the 911 performs, which helped me Shane Atkins is an excellent service advisor. Shane took the time to answer my questions and he’s familiar with how the 911 performs, which helped me better understand my vehicle. More
by MANUEL_ORNELAS
April 26, 2018
Service - 5 stars The best compliment I can give is that I tell people I would buy another Audi in a heartbeat largely because of the service dept. I have delt mostly The best compliment I can give is that I tell people I would buy another Audi in a heartbeat largely because of the service dept. I have delt mostly with Shane but everyone is always so welcoming & willing to help with whatever.. They deserve the 5 stars & then some !! More
by Karen mcgowan
April 24, 2018
routine Made appt with hugo,.Greeted and questions were asked about visait. Quickly dispatched and i was on my way. Called to let me car was ready for pic Made appt with hugo,.Greeted and questions were asked about visait. Quickly dispatched and i was on my way. Called to let me car was ready for pickup. The car was ready and washed as promised . very professional. Good job More
by RSMRALPH
Other Employees Tagged: Hugo Gutierrez
April 24, 2018
Fresno Porsche does it again! Fresno Audi Porsche does it right again! Having bought and then later serviced my Audi S6 there for years, first time bringing in my 2014 911 S Carrer Fresno Audi Porsche does it right again! Having bought and then later serviced my Audi S6 there for years, first time bringing in my 2014 911 S Carrera into the shop for service. Service Tech Shane Atkins provided a thorough review of the work to be done and suggested further service based on the age of the vehicle and the fact that I had purchased it used. In addition, the customer waiting area makes you feel like your in an eclectic modern theater/cafe more than it is a showroom, with plenty of Porsche and Audi eye candy to entertain (be sure to check out the upstairs for some classics). Staff is busy, addressing customers and offering a foamy espresso and treats from the Euro self serve coffee bar. Friendly and not pushy, even if you are just blissfully walking around taking it all in. You indeed get what you pay for.......great service thanks! More
by cchccjose
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