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Shane Murphy

Overview Reviews (48)

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Shane Murphy

Pre-owned Sales Specialist

Regal Lakeland

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6

48 Reviews

Overview Reviews (48)

4.6

48 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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48 Reviews of Shane Murphy

July 22, 2026

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Employee Rating

Overall Great experience! Shane is fantastic and very proactive but not pushy. Whole process was easy and efficient. Shane is fantastic and very proactive but not pushy. Whole process was easy and efficient. More

by weiong1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Herrick

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July 17, 2026

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Excellent Sales experience from walking in the door. Friendly, helpful and attentive. Definitely recommend. Disappointed in the protection plan we were sold, it ended up being expensive for the coverage Friendly, helpful and attentive. Definitely recommend. Disappointed in the protection plan we were sold, it ended up being expensive for the coverage provided. More

by imbibe98

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gregg Baldwin, Gisell Vanderhorst

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July 06, 2026

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I came in there to get a Chevy Silverado and they were awesome They went out of there way to accommodate me and make my purchase speedy and as best pleasant awesome They went out of there way to accommodate me and make my purchase speedy and as best pleasant More

by Byron

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gregg Baldwin, Gisell Vanderhorst

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June 14, 2026

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Service was excellent and very easy . I appreciate Shane and Pete so much! Thank you! I appreciate Shane and Pete so much! Thank you! More

by jailawilliams19

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pete Roussos

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Jun 23, 2026 -

Regal Lakeland responded

Thank you for the kind review. We’re so happy your visit at Regal went well.

May 27, 2026

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Signed up for 750 off, internet girl verified. Did not get it. No one offered, is a check sent to me after yhe sale? Did not get it. No one offered, is a check sent to me after yhe sale? More

by jm2355.cell

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Maggie someone in internet phone dept?

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Jun 01, 2026 -

Regal Lakeland responded

Thank you for bringing this to our attention. We apologize for any confusion regarding the $750 offer you signed up for and discussed with our internet team. Promotional offers can sometimes have specific terms, eligibility requirements, or processing procedures, and we'd like the opportunity to review your situation to ensure everything was handled correctly. Please contact our management team directly with your purchase information so we can look into the status of the incentive and determine whether any further action is needed.

Jun 04, 2026 -

jm2355.cell responded

Please see private reply

May 22, 2026

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Employee Rating

Shane was an absolute joy to work with. He's very knowledgeable, courteous and he didn't apply high pressure tactics. He made the experience seamless. If I'm ever in the market for another He's very knowledgeable, courteous and he didn't apply high pressure tactics. He made the experience seamless. If I'm ever in the market for another vehicle I would be a repeat customer for sure. I would recommend this dealership and Shane to all my friends More

by hut146

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shane Murphy

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Jun 01, 2026 -

Regal Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

May 14, 2026

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Employee Rating

they listened to all of our needs and kept the payment low enough for us to be able to afford it low enough for us to be able to afford it More

by christeeanne74

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shane Murphy

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May 19, 2026 -

Regal Lakeland responded

Thank you so much for taking the time to review us.

April 29, 2026

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Shane was very helpful and communicative The process from test drive to signature on paper was painless. Shane even arranged to deliver the vehicle the next day. test drive to signature on paper was painless. Shane even arranged to deliver the vehicle the next day. More

by aewmurdock

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shane Murphy

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May 19, 2026 -

Regal Lakeland responded

Thanks so much for sharing your experience with us.

December 03, 2025

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Great response to internet request work deal out without having to visit dealer recommend them highly having to visit dealer recommend them highly More

by wjwet

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gregg Baldwin

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Dec 04, 2025 -

Regal Lakeland responded

Thank you!

October 24, 2025

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Employee Rating

Agent never fulfilled his promises, did not do nothing his promises before the sales, I wouldn’t recommend him to anyone. his promises before the sales, I wouldn’t recommend him to anyone. More

by jay1indy

Verified Customer

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Recommend Dealer

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Oct 27, 2025 -

Regal Lakeland responded

We’re very sorry to hear about your experience and that your expectations weren’t met. This isn’t the level of service we strive to provide, and we take your feedback seriously. We’d like the chance to learn more about what happened and address your concerns directly. Please feel free to reach out to us directly so we can discuss your experience further. Thank you, Sean Bryant - General Sales Manager – 863-333-0536.